TROUBLE

00039 ~06-01-03	User is trying to download some files or documents from an Intranet or Internet web site(s) and can't. May get some error message mentioning "security settings."	The security settings in IE or Netscape may have been changed to a higher level.	Change the settings to a lower security level and try again.
00040	An NT workstation will not boot up, but sits at a DOS prompt with this error: "Windows NT could not start because the following file is missing or corrupt: \system32\ntoskrnl.exe."	The Boot.ini file on the root of the hard drive is missing or corrupt.	Copy a good version of Boot.ini from a backup or possibly a similarly configured NT workstation.
00041	Can't remove printer drivers.	If HP Jetadmin utils have been installed, you may not be able to remove printer drivers from Control Panel/Printers. If you check the Task Manager (Ctrl+Alt+Del) and you see "HPPROPTY" you know this utility is installed and running, and needs to be removed.	Check Technet article Q190628 or go to this link REMVJET.TXT
00042	Lotus Notes mail notification does not work unless you currently have Notes as the active Window. Normally if "visible notification" is checked in User Preferences a notice should pop up when mail arrives, regardless of what the current active application window is.	Don't know what causes this.	The time I ran accross this problem I disabled the visible and audible notification, closed Notes, reopened Notes, and reenabled both notifications again. The problem was resolved.
00043	On a warm boot (reboot) you get a "1782 - disk controller failure" message on a Compaq Deskpro 2000/5200 PC. If you shut the power off and then power it back on after a few seconds it boots fine and works ok. There seems to be no other trouble with the hard drive.	The Rom Bios needs to be upgraded.	Use the latest Rompaq Rom Bios upgrade from Compaq to upgrade the Bios. The latest version at this time (1/21/00) is version 98.05.01.
00044 (Applies to Office 97 or before and typically on a network)	When trying to save a file in Word the user gets this message: "THERE HAS BEEN A NETWORK OR FILE PERMISSION ERROR. THE CONNECTION MAY HAVE BEEN LOST."	This happens when the path is too long. It is a known problem in Word and there is a fix.	If the Registry entry below already exists, change the number from 0 to 1. If it does not exist, add it as given below. Microsoft's Technet article Q171406 explains in more detail. Registry entry should be: [HKEY_CURRENT_USER\Software\ Microsoft\Office\8.0\Word\Options] "DontUseUNC"=dword:00000001
00045	Mail icons occasionally show up on another user's Notes desktop.	This can occur when a you click on an icon that appears in the subject line of a mail message. This icon is linking back to a document in a mail file that you do not have access to. However, you may have been granted access to the person's Notes calendar. If this condition occurs, the person's mail icon will be added to your desktop.	Although this is confusing, icons that appear on your desktop can easily be removed by selecting the icon and pressing the delete key on your keyboard or by right clicking on the icon and selecting the "Remove from workspace" option.
000080	User tries to open Notes but the hour glass just sits and sits and sits. I believe this is even before the login box opens.	The user has a copy of the "pablite.nsf" (Public Address Book Lite) set as one of their local address books. Because it is so big (the one I saw was almost 600Mb) it takes forever to open.	Close Notes, rename the C:\Notes\data directory, make a new C:\Notes\data directory, copy everything EXCEPT the nablite.nsf file into the new directory. Now open Notes and remove the "nablite.nsf" from Files/ Tools/User Preferences/Mail/Local Address Book.
000081	Can't get the ATI Rage Pro drivers to install on a Dell Optiplex GX1 PC. It keeps defaulting back to a standard VGA video dirver.	Without the SP3 or SP4 updates on the NT workstation, this will keep happening.	Install the SP4 (service pack 4 for NT) updates, reboot, and then install the ATI Rage Pro drivers from Dell. Don't use the ATI drivers that come with NT.
000082	User is trying to get to certain web sites that others can get to. They can get out onto the internet ok, but certain Intraweb sites fail. Error says something like "Connection with the server could not be established".	The TCP/IP configuration is not correct. Older settings for the "Gateway" and "DNS" settings in the TCP/IP configuration are set instead of newer settings. This explains to some degree why not all sites are blocked.	Remove any gateway ip addresses and enable DNS, putting in the correct Domain, the correct Domain Suffix Search Order , and a host name.
000084	User gets an "out of environment space" error message when running a batch file.	This will happen when the environment space is too full to accept any other environment settings (e.g. "SET WINSYS=C:\WIN95\SYSTEM"). Type "set" from a DOS prompt to see all the environment settings.	From Technet Article #Q93363 1. Edit the SYSTEM.INI file with a standard ASCII text editor, such as Microsoft Windows Notepad. 2. Locate the [NonWindowsApp] section and add the line "CommandEnvSize=" (without the quotation marks). Assign a value between 160 and 32,768 following the equal sign. For more information on this switch, please refer to the SYSINI.WRI file. I used 2048 as an amount that seemed to give the necessary available space.
000086	Tab key in Excel moves many columns to the right instead of just one.	The "Transition navigation keys" setting in Options has been checked.	Go to Tools/Options/Transiton and uncheck the "Transition navigation keys" check box.
000087	User is trying to dial in to their Pinnacle connection (using Smartcom) and it seems to dial in ok, but they don't see anything on the terminal screen once it's connected.	The user scrolled all the way to the right in their terminal screen so they can't see what's being displayed once they've dialed in.	Scroll all the way back to the left. Also be sure you're scrolled to the bottom of the terminal screen or they may not see the current prompt.
000088 06/01/00	Certain parts of Notes databases have the bottoms of text cut off. It's like the last few lines of pixels are not displayed on each line. I saw this on a Dell laptop.	The video drivers were set at "Large Fonts" (125% normal size).	Reset back to "Small Font" in the video display settings. This may be specific to those video drivers. I have not had time to do comparison testing.
000089	When trying to FTP files from a Unix server to a location on a Novell server the transfer doesn't work right. The target file shows up, but it is 0 bytes, so it really didn't transfer.	User's volume restriction limit on the Novell server is filled up.	User will need to delete old files off of the Novell server and/or submit enhancement request to Novell Admin for more space on the server.
000096 09/20/00	Can't get to any web sites outside of our Intranet. TCP/IP settings are correct and proxy settings are correct. Upgraded IE4.0 w/40bit and SP1 to 128bit and SP2 and still failed.	Don't know what caused this.	I removed the proxy settings from IE, closed IE, reopened it and reset the proxy settings. It worked.
000097	Various printing problems that seem to be related to printer memory or lack thereof.	Default printer drivers often set the DPI setting to 600. Depending on size of the document, amount of graphics, application being printed from, and other factors this can cause the available printer memory to be used up quickly.	A simple fix can often be setting the DPI down to 300. In the printer properties go to the "Graphics" tab and change the "Resolution" from "600 dots per inch" to "300 dots per inch."
000098 ~2000	NT Dell workstation boots all the way to just before the GUI starts, then screen goes black. Power button will not shut off PC unless you hold it in for about 5 seconds.	This happened on a trader's Dell Gx110 PCs with the dual Revolution IV video cards and SGI LCD panels. Determined one of the video cards was defective. I tested with four of the same cards and everytime the one bad card was in the PC as either master or slave, the problem returned. Any combination from the other three cards worked fine.	Replace the card.
000099	User attempts to update calendar entries in Lotus Notes and is presented with the message: "Type mismatch on external name..UIEVENTDOCUMENT"	This problem can be caused when the user has exceeded their mail file size limit.	The error message will quite appearing as soon as they get back under their limit.
000100	User receives a Lotus Notes email from another user and can not forward or print the message. Able to print and forward other messages with no problem.	Notes provides the ability to restrict the printing and forwarding of messages. If a user selects these options, Notes sets the value of the $KeepPrivate field to "1". This will restrict the recipient from printing or forwarding the document.	The "fix" for this it to discuss with the sender to make sure that the restriction is really required.
000101	Lotus Notes mail message header contains a "Sent By:" field AND/OR users cannot reply to your messages.	A user's mail file has an incorrectly specified Mail File Owner field.	1. Double Click on your Mail File 2. From the action pane: Tools/Preferences & check the 'This mail file belongs to' field 3. If this field is blank, people will not be able to reply to notes that you send 4. If the field does not contain your current Notes address, messages that you send will contain a "Sent by" header 5. To properly set this field, simply click on the down arrow and select your address from the PNC Address Book
000102	Users who are using Notes R5 and IE 5.5 are experiencing problems when a web page is accessed within Notes. Multiple windows begin to open within the Notes environment. This only seems to occur when the browser setting in the location profile is set to Notes with Internet Explorer. The worst culprit seems to be the welcome page "Headlines with AOL My News" which never seems to stop opening new windows.	?	The resolution seems to be to set the browser to plain Internet Explorer.
000103	When the "Always show current ToDos on today's calendar" option is used, future ToDo's are being erroneously displayed.	?	Per input from Lotus, this will probably not be fixed until release 6.
000104	After a PC gets converted from Token Ring to Ethernet the user has trouble browsing the Internet.	?	I created a reg file that will correct this problem. The reg file is called "proxy.reg" and is at: \\mortvh1sms1\install\utils\scripts\. Any questions please let me know. Thanks. Jim Ludwig
000105	During the R5 rollout I have been finding a lot of users attempting to use the Lotus Notes spell check and receiving a "cannot add word to user dictionary" error message.	?	The fix is to rename the user.dic in the C:\notes\data directory. Notes will automatically create a new dictionary the next time you attempt a spell check. (Jim Ludwig)
000106	Trying to open a SMAAS mainframe session gives this error: "No Virtual Terminal Available for Session".	Sometimes (don't know how often)some users are already working in SMAAS when other users can't get in and get this error. Find out if more than one user is having the same problem. The one time I'm aware of, this was a problem with SMAAS that needed to be addressed by MTGTECH.	Place a call to the Helpdesk and get a ticket created if there is not one already. Have it sent to the MTGTECH support.
000107	User cannot save Word documents to a network drive. The error message says: "Check the drive to make sure the door is closed and it contains the correct disk or CD."	This is a known issue with MS Word 7.0.	Use our "wrd97nds.reg" file to add the line in the registry to correct this. The registry setting is: [HKEY_CURRENT_USER\Software\ Microsoft\Office\8.0\Word\Options] "DontUseUNC"=dword:00000001
000108	User cannot log into the Novell network in tree mode, but they can in bindery mode. You can log in at that PC with another account ok, but not with this account. This happens on Win95 workstations with the MS Client for Netware (as opposed to the Novell Client32).	This problem is caused when an admin using the Novell Client 3.2 for 95 or 4.7 for NT changes something to the user's account (e.g. password reset). These clients need to have the correct patches on the admins workstation to avoid creating this problem. See Novell's tech info #10025278	Update the client on the admin PC causing the problem with the available patches.
000109	User is not able to reply to messages that have be sent by particular sender. In fact, noone can respond to this same sender. This "sender's" mail also has a "Sent by" field in them.	see MAILFILE.HTM	see MAILFILE.HTM
000110	The symptom is that the user is in the sporty system and they attempt to FTP. They are prompted for their password and the hour glass just sits there, no error message and no lockup.	This problem arises when a badly-named, oddly-named or corrupted file exists in the users home directory (i.e. that user's root directory) and they attempt to FTP into their account on that system using the shareware / freeware product QVTNet.	Qvt_ftp.htm
000111	When trying to use spell check in Notes, error message comes up: "Cannot add word to dictionary"	User.dic file is corrupt.	Close Notes, rename or remove the C:\Notes\data\user.dic file and re-open Notes. Notes will create a new dictionary file (any words user has added previously will be lost).
000112	When tryting to start the Melita application a "Launch Alltel" error box comes up and says: "Please include in the LaunchAlltel section in regedit a Key called 'ExtraVer' with The Window handle ..."	Some registry settings for Melita got messed up/deleted on the PC.	Currently there is a "Melita.reg" file in \\VH568_SERVER1\VOL1\DATA\GROUPS\LOSS_MIT \MELITA\UPDATE. Run this reg file.
000113	User trying to do something with a custom designed Access database that was giving error: Run-time error '3170': Couldn't find installable ISAM.	Technet suggests the MSexch35.dll (or MSexch40.dll) is not registered in the registry properly. Q161173.txt But in the case I saw, it was registered already and the resolution suggested did not resolve the problem.	I had to reinstall MS Access and then the database worked OK. In other instances I suppose MS' resolution would work.
000114	Tried to change settings (e.g. proxy settings) in a user's Notes "location" settings and kept getting the error message "Cannot convert text as number" when trying to save changes.	"Names.nsf" file is corrupt.	Copy entries in the user's personal address book, close Notes, edit out all lines in Notes.ini from "Timezone=" and below, rename the "names.nsf" file in the \Notes\data directory, and reopen Notes. This should be like configuring it for the first time and should create a new "names.nsf" file.
000115	A user was trying to print an Excel file to the same LAN printer her co-worker was printing the same file to. It would go to the print que, exit the print que, but then the printer would flash like it was going to print, but never print. The printer had to be turned off and back on before it would print again.	The print driver was a Postscript version on the PC that couldn't print successfully.	Switched to the PCL version of the driver and everything printed fine.
000116	After installing the QRM application on the Trader PCs, two of them came up with this error when trying to run the app: [QRM MB System] "OLE IDispatch exception code 0 from ADODB.Connection: ? .. Please call QRM."	ODBC files got blown away somehow or were never installed. The fact that Access was already installed makes me believe they got blown away in the QRM installation somehow.	When Mary called QRM they said to reinstall ODBC. I reinstalled MS Access to get some basic ODBC drivers, etc. and then reinstalled MDAC 2.1.
000117	User is getting a "trust relationship" error when trying to login to Mort_vh1.	3Com driver settings affect this somehow.	See TRUST3COM.TXT in the Reposit.
000118	Error: "divide error in module USER.EXE at 0004:000053d9"	Older version of Comctl32.dll in the ...\system or ...\system32 directory.	Replace this file with the correct newer version (maybe compare to similar PC). You may have to do this by booting to DOS prompt before going into the GUI (this can be tricky in NT... maybe use NTFS boot disk?) Microsoft tends to update this file with newer versions of IE.
000119	Winipcfg utility on a Win95 PC gives this error: "Fatal Error! Cannot read IP configuration" or pinging to a known available resource returns this error message: "transmit failed, error code 10091".	Winsock files has been removed or replaced with incorrect versions. This may happen in our environment when the 3Com drivers are removed(?).	See Technet article Q191064. Or just boot to Dos, go to C:\Win95\ws2bakup and run the ws2bakup.bat file, reboot and run the C:\Win95\ws2bakup\delw2reg.exe file.
000120	When double-clicking on a file in Explorer or an attached file in Notes, a duplicate version of the application opens instead of opening in the same app that is already open.	Registry is messed up.	Use the "/regserver" switch. See Hyacinth's notes.
000121	Marge Hensey had a problem where she couldn't launch a .pdf file attachment from Notes.	I'm guessing some registry setting got hosed or some needed files got removed or corrupt.	Reinstall IE5 of 5.5. Apparently this replaces files/registry settings that are needed.
000122	Rita Bunten had a problem where she would receive a fatal exception error randomly that showed a problem with voltrack.vxd.	Rita has a Zip Drive attached to her docking station.	See Technet Article Q160800. There are updated removable media drivers in \\mortvh1sms1\drivers\fixes. Running the update fixed the problem.
000123	When running the Novell login script with WinNT and the Microsoft Netware Client Service, Nwscript.exe comes up with an error message.	Personal login script has invalid command.	See Technet Article Q216360. The users' personal login scripts had an "exit" command. After removing the command, the error went away.
000124	Using a dialin application like Goldworks/AT&T Global defaults to I.E. instead of Netscape. User is used to using Netscape and vendor prefers Netscape. I.E. keeps opening as the default browser.	Could be when I.E. was upgraded it took over as the default browser.	Use these instructions to reset Netscape as the default browser. DEFBROWS.HTM
000125	Notes error message: "Notes has been asked to execute the following action which does not fit within your security profile: ..."	N/A	See Jim's email from 3/27/01 NOTESECL.HTM
000126	Links5 user is trying to open Links5 and getting the error message: "(ATM_SYSTEMERROR) Problem connecting to session. Please call for help." A following message says: "Unable to establish a connection with SMAAS. Please call for support."	The HLLAPI shortname setting is not correct.	Open a relevant session and go to Options/Global Preferences/Advanced. Click on the letter "S" under the "Short name" column and then "Browse" to C:\Program Files\Extra!\Sessions\session2.edp. Click on "Apply" and then on "OK".
000127	On an NT workstation with the MS client for Netware user wants to get rid of lan printer banner pages and the print job completed notification.	Just don't know where to go to turn theses off.	See NTBANNER.HTM. Thanks to Chris B. for this.
000128	Trying to open MS Access gives a "Disk or network error" and trying to open Winstall with a particular list file gives an error about the list file not being found, then closes without opening winstall.	Virtual memory swap file may be corrupt.	See ACCSSERR.HTM
000129	When you right click on a file in Explorer and then choose the "Send To" option and send it to Notepad or Wordpad (or whatever you have in your "Send To" options), it opens a similar, but different file.	Click here	Click here
000130	You try to save a file on a Novell server and you keep getting the message: " 'filename.ext' already exists. Do you want to replace it?" even though you can't find that file anywhere in that directory.	Click here	Click here
000131	When trying to send wire transfers with the "Wire$tar" application in the Wireroom, the modem dials,connects, tries to authenticate, but then fails. If you dialin with the RAS dialup session (created from Dial-up Networking) it connects and logs in correctly and files can then be transferred from Wire$tar successfully.	The account ID and password are not entered correctly in the right place within the Wire$tar application, but they were entered in the RAS dial-up session.	From within the Wire$tar application go to File/Setup/Remote Access and enter the account ID and password. (I am not sure who has to reset this if the password is forgotten/lost. I suspect the vendor, "Fundtech" or someone in Stockton, CA. Where they are actually dialing in to.)
000132	Dell Gx1 was hanging on boot during POST tests when it reached the onboard 3Com NIC. Gave error message and option to F1 for reboot or F2 for Setup. User also reported that system hung just before this.	I'm guessing the onboard NIC is going bad or just got some signal from the switch that confused it momentarily. (Maybe somebody was in the closet and temporarily/unintentionally disconnected her cable?)	Powered down her PC, disconnected LAN cable, booted into BIOS and disabled onboard NIC. Then rebooted successfully into Windows, shutdown PC, reconnected cable, booted into BIOS, reenabled onboard NIC, and rebooted without incident.
000133	After moving PCs to a new location and installing HP4si drivers for the LAN printer in that location, 3 users in same row of desks kept having Extra! crash when trying to print.	Don't know exactly. Thought it might be incorrect switch configurations since all were in same row. Apparently something in Extra was corrupt or mixed up after the 4si drivers got installed. Perhaps it was a combination of things that confused Extra! in some way.	The fix was to uninstall Extra! with Winstall, then remove all references to "Attachmate" in the registry, reinstall Extra! with Winstall, and reboot.
000134	On my multi-boot test PC (Dell Gxpro) I have two hard drives. First drive has two partitions. 1st partiton is the Win95 partition (FAT16), 2nd is NT (NTFS). The Second hard drive is Redhat. The NT partition was messed up. So I booted to RedHat, used cfdisk to remove the NTFS partition. Fdisk from Win95 could not remove the 2nd (NTFS) partition, because even though it said there was no logical drive on the extended partition, when trying to remove the extended partition it would say "you have to remove the logical partition first." Anyhow, after using cfdisk from RedHat to remove the NTFS partition I used cfdisk to make that partition into FAT16. Then when I rebooted to a Win95 Dos prompt I could see drive D: (the new FAT16 2nd part.) and create a file even. But when I tried to boot into Win95 it said Windows had not been shut down properly, tried to run Scandisk, detected drive D:, gave an "out of memory" error message, then a "Windows can now be shutdown" from a Dos prompt, and stopped there with the option the Ctrl+Alt+Del. I couldn't get past this point. I tried fdisk /mbr and sysing C: from a Win95 boot disk, all to no avail.	Not sure what exactly happend, but suspect the Redhat cfdisk creation of a FAT16 partition on D: was not recognized by Windows 95.	Booted to a Win95 Dos prompt and ran fdisk. I deleted the 2nd partition on the first drive and recreated it.
000135	Viewstar user gets an error message like "Selected Volume PD94098A is not online" when trying to print from the Viewstar application.	According to Sandy Jesernig in Louisville, this means the volume is full. I believe that means something on a server in Louisville is full.	User should call 502-581-3978 (as of 6/6/01) and leave the "PD" volume number referred to in the error message.
000136	Attachmate Extra! session that is using one of the Lombard gateways is failing to connect with a z598 error code.	The "Resource Name" setting is not correct. I found that this name is case senstive, so that "Lombard2" fails whereas "LOMBARD2" works.	From the open session go to Options/Settings/Connection and edit the "Resource Name" as necessary. I believe the "Resource Name" has to match with the name of the Selected Gateway in the "Advanced" tab.
000137	Links5 user is trying to open Links5 and getting the error message: "System error occurred in Registering Client. Please call for Support" A following message says: "Unable to establish connection with SMAAS. Please follow these steps. 1. Exit Application ... 2. If you get this Message again ... 3. If you are still getting ... Call for Support."	The "Path" environment variable needs to be adjusted.	Adjust the environment to add "C:\Program Files\Extra!" to the Path. Watch out for typos.
000138	When trying to configure an ODBC "System Data Source" using the "SQL server" driver I got these error messages: "The setup routine for the SQL Server ODBC driver could not be loaded due to system error code 1157." and then "Could not load the setup ot translator library."	"Incorrect registry settings for MDAC components or incorrect .dll files.	See Technet article Q260558. Bottom line, rerun the MDAC upgrade.
000139	Two error messages pop up when user boots their PC. "A Tuner storage error has occurred: 13204: java.io.IOException: Stale inode: Inode[null, db=8, inode=813, block=4, length=925]. Please quit the Tuner and restart it with the fsck option to repair" AND "A channel error occurred: channel class not found."	This is caused when the Castenet Tuner starts up, but I don't know the exact cause. I suspect a process on the server has changed since the Tuner was installed on that particular PC.	Edit the "Castenet" shortcut and add the " -fsck" on the end of the existing target path. Should end up with: "C:\Program Files\WaMu\ Application Manager\Tuner.exe" fsck . (The -fsck should be to the right of the last " with a space between.) Then run the Castenet app with the shortcut and let it finish the repair process. After that is done, go back in and remove the -fsck from the end of the "Target" line.
000140	Everytime a client logs in to Novell they get a Dr. Watson error referring to the "Nwscript.exe".	There is something in the login script that causes this. In the case I ran into, there was an EXIT "" in the personal login script.	Remove the offending text from the login script.
000141	When opening an Excel 97 file from a network drive in Explorer the user gets a "file could not be accessed" error messsage with several suggestions to resolve. Or they get an error message that the file is already open. As soon as they click on the OK button for either message, the file opens up ok.	I suspect this is due to some corrupt files Excel uses to run or some messed up registry settings.	Reinstall Office 97.
000142	The MS Office Toolbar icons are all generic instead of the specific icons they used to be.	Not sure what the cause is.	Right click on each icon and go to properties to reset the icon. Reset each icon just like you would normally set a shortcut icon.
000143	User trying to do a mail merge with Word and Excel docs gets: "Word could not get DDE connection to MWExcel to complete the current task."	User does not have necessary rights on network where the Excel file (database source) is located.	Copy or move the Excel (data source) file to a local drive or another location on the network that the user has necessary rights to (e.g. The user's personal network drive).
000144	On a Windows 95 workstation, it fails to pick up an IP address from the DHCP server. Even after editing the TCP/IP settings correctly, Winipcfg fails to allow you to release and renew the IP address. The buttons are grayed-out for releaseing and renewing.	Unknown	Open the registry with Regedit and delete the HKEY_LOCAL_MACHINE\ System\CurrentControlSet\Services\VxD\DHCP\DhcpInfoxx key (where "xx" is a digit or digits). You might want to export this key first!
000145	The Screen Fonts HOST ("Personal Communications" emulator) have changed and do not all fit in the screen as needed.	Don't know why this seems to happen by itself sometimes. I wonder if Windows hangs while HOST is open if the configuration file gets hosed and then rebuilt to a default state when opened again.	Open HOST. Undo the maximized window if necessary. Click on Appearance/Font and check the "Fixed Size" circle. Choose the IBM3270 4x8 setting then click OK and close the HOST application. Reopen HOST, go back into the font settings and choose "Automatic sizing" then OK.
000146	PC runs out of resources and may have video problems (e.g. WAMU Desktop logo is different size and location). This seems to happen especially while the Host application is running (this may be coincidental since almost everybody here uses Host).	Netscape was not installed properly or has not been updated as needed.	Use Marimba to update Netscape.
000147	MS Office toolbar icons all turned into generic icons.	Unknown (May happen when PC runs out of resources and affects the video.)	1. Right click on the left end of the toolbar and choose "Customize." 2. Uncheck the "Auto fit into Title Bar Area" and click OK. 3. Right click anywhere within the gray empty space on the toolbar and click on "Refresh Icons". 4. Right click again, choose "Customize", check "Auto fit into Title Bar Area", and click OK.
000148	Printing from Host uses a font that squishes letters together or user just doesn't like the font Host prints.	The Host application print font is not what user wants.	Click on File/Page Setup and pick the font the user wants. "Courier New" seems to be a good default font for printing.
000149	Melita user tries to open Melita application, which opens an Attachmate Extra! session. Then the user types "tpx" in the Extra! session and gets an error message like: "PIJ19 Application inactive or bind failed. Sense code 08210016"	The "text display options" were set incorrectly. The only one of five options that worked was "5 - 27 x 132" option.	Open the Extra! session and go to: Options/Settings/Display/Text Display Options/Model and pick "5 - 27 x 132", then click on the "Apply" button.
000150	A user experiences an error..."Unable to find ordinal 183 in Mapi32.dll" (or words to that effect),	ID10T	The fix is documented in the handout they were given when they were set up on Sieble. In Netscape , Preferences, Mail and newsgroups, the selection "use netscape messenger from MAPI based applications" MUST BE DESELECTED. Also, obviously, Netscape must be installed and at latest level. See Ordinal138.txt
000151	After installing Crystal Reports 6.0 the WinCmss application fails with an error message referring to the "CRPE32.DLL" file.	The Crystal Reports install did something to confuse WinCmss' previous settings.	Uninstall WinCmss and reinstall it.
000152	In Alltel Director user is getting: "exception thrown when trying to register container object"	Corrupt files.	Alltel Support directed user to delete files from C:\Windows\temp and find and delete "maxdir.exe" and "maxdir.ini" files on C:.
000153	Client is trying to use the "ALPS" ("ACS") application and getting an error message "object variable width ...".	User's account may not have admin rights on NT workstation.	Add user's account to Admin group on local NT workstation.
000154	An Excel file that is shared by multiple users on the network gives a Dr. Watson error when anyone tries to open it and it fails to open.	Suspect someone with newer version of Excel is opening it, editing it, and saving it in the newer format.	Open the file with the newer version and resave it in the older format.
000155	Melita user tries to open Melita application and the Extra! session opens like it should, but the Melita interface doesn't.	This happens when the user's Novell account is not a member of the necessary Netware group for Melita (not sure of the specific group name). This happened several times when an employee from another department tries to use Melita, because their Netware account has never been adjusted.	Have the client contact Data Security to have their Netware account added to the needed group.
000156	Profile manager in Netscape does not show any profiles and will not allow you to create a new profile.	NSREG.DAT file is corrupt.	Delete NSREG.DAT file from the operating system's directory (Windows, WINNT), and start the profile manager. It will create a new NSREG.DAT file.
000157	The "Query" function under the "Search" menu item is grayed out and therefore unavailable in the Online Manual (greader) application.	This happens on Windows NT, 2000, and XP workstations. The application was only designed to run on Windows 95 and the manufacturer of the product is out of business. There is no longer any support for this application. The rumor is that WAMU is working on a web-based replacement for this.	There is no solution short of replacing the PC/Image with a Win95 based image.
000158	Printing from Host uses a font that squishes letters together or user just doesn't like the font Host prints.	The Host application print font is not what user wants.	Click on File/Page Setup and pick the font the user wants. "Courier New" seems to be a good default font for printing.
000159	Windows 95 PC hangs on bootup just at the end of the NAV scan. This is within DOS before the Win95 GUI interface even starts. A cold reboot seemed to resolve the problem until the next day.	Chris Behymer ran into a ticket with this symptom. The Autoexec.bat file has a line after the NAV line like this: "Echo Y \| del c:\Temp\~.tmp". On this particular user's PC there were hundreds and hundreds of ".tmp" files. As you can see, the line in the Autoexec.bat only deletes ".tmp" files that start with a "~". Chris concluded this problem happens when there are too many ".tmp" files. Could it be that after a days work there are so many ".tmp" files that DOS ran out of memory or file handles the next time it tried to operate the command? Then on a reboot some of those "~.tmp" files have been deleted so DOS doesn't choke again until more "~*.tmp" files are created during use of the PC.	Chris removed the "~" from the line in the Autoexec.bat so that all of the "*.tmp" files were deleted and the problem disappeared.
000160	All of the Alltel Online Letter Writer printers are failing to print.	Front End Controller or Router problems.	See ALLTELPRINT.HTM
000161	Error when you log in to the host application within Director or mainframe host keeps disconnecting.	Application like "Amortize It" has been installed and replaced *.dll files with different versions. These other versions stop Alltel Director from working properly.	Check the Altldirct.txt document and/or identify and replace incorrect *.dll files, or reimage. (If it is clear that unauthorized software has been installed on PC, a JPR will be required.)
000162	Links5 users is getting error message that the path cannot be found when they click on their "Links5" shortcut. Multiple users had same symptom after being able to use this a day or two before. Links server in Downers Grove could be pinged, though Links launcher could not find the server/location.	All of these users had static IP addresses. We are guessing the static IP addresses were removed from the routing tables, routers, or switches over the weekend.	In this case, since these users no longer needed the static IPs, we could remove and enable DHCP. If users would need to keep their static IP address for some reason, I suspect the routers/switches would need to be checked by appropriate support personnel (currently AT&T).
000164	User is getting a "1722" error message when they try to run Rightfax. They have not used Rightfax before.	User does not have an account on the Domain (or the correct domain?) or possible not a member of the necessary group on the domain. (We have not been given details at this time.) The complete error message actually says this if the user reads it completely.	Try to determine if user has an account on correct domain and/or instruct user to follow procedures for acquiring/configuring account as needed.
000165	An NT workstation user is not getting their network drives when logging into the network. Their password has just been reset recently by one of the support groups. Novell admin utilities show that the user is logging in successfully. You may be able to map the drives manually through Windows Explorer. The user can log in to another workstation and get all their Novell mapped drives. Novell system login script is not running or not running properly. You can log in with another account at this workstation without any of these symptoms.	The Novell "Setpass" utility has been used to change the user's Novell account and now the account is corrupted. Another possibility is that particular administrative ulilities are being used from a support rep's PC that are corrupting the user's account. Certain combinations of Netware clients, admin utilities, and Novell configurations have been known to corrupt client's accounts.	Try this: 1. change the CSNW settings for bindery mode login with Wmchip01 as primary server 2. log client out and back in 3. reset CSNW back to NDS mode with correct tree and context settings 4. log client out and back in again. If this fails to resolve, the only solution we have seen is to have the user's Netware account removed and recreated.
000166	End user is getting an "unexpected login failure" when trying to log on to the network.	In this particular case the user's PC locked up and she rebooted without logging out of the network. When trying to log back in she either forgot her new password until it was too late and Novell locked her account or she kept trying to login before Novell freed up her account again (since she had not logged out properly Novell thought she was still logged in) and the system locked her out. This is a feature of Novell designed to protect from hackers trying to guess a person's password.	Support staff or Novell admin has to unlock user's account unless they are willing to wait the time period (24 hrs?) for account to unlock. We do not currently have information on default time settings like these.
000167	End user is getting an "unexpected login failure" when trying to log on to the network.	This error message may be displayed on some systems (with particular Netware clients) whenthe user did not log out properly, so Novell thinks they are still logged in. If "concurrent logins" are set to only 1, Novell will not allow a second login. The particular Netware client may give this generic error message instead of the more specific error message referring to "concurrent logins."	Support staff or Novell admin may need disconnect the current logged in account or else bump up the concurrent logins by 1.
000168	When printing to an HP 5si lan printer the user's print outs are lighter than they should be. It doesn't matter what application they print from. The print is too light. Other users can print to the same printer and their print is nice and dark like it is suppose to be.	Read this document: 5si_liteprint.htm	Read this document: 5si_liteprint.htm
000169	When the user logs in on a Windows NT workstation (maybe XP too?) the MS Networking login script generates an error like this: \\mortvh1bdc2\netlogon\avsigupdate.vbs Line 19 Char 5 Error File not found Code 800a0035 Source MS VBScript Runtime Error	See VBScriptError.htm	See VBScriptError.htm
000170	User is trying to print from the Rekon application and it prints the first page, but either fails to print the duplicate copy or takes a very long time to print the duplicate copy.	The CSNW (Netware) settings on the PC are set to notify print jobs to the user. This stops Rekon from printing the second copy (probably until the nortification is cleared).	Clear the check mark in CSNW from the "Notify when printed".
000171	Windows NT workstation is running extremely slow.	Driver for IDE interface is incorrect and page file size is too small.	See slowNTimages.htm
000172	Client opens Netscape and gets an error message: "The system detected an Unresolved Host Name while attempting to resolve the host specified in the requested URL." See this link for a more complete description of the error message: ns_unresolved.htm	The default home page for Netscape is set to a non-existing web site (URL).	Type in the correct home page address in the "Location:" box and then edit Netscape preferences to point to this page as the home page.
000173	When user prints several jobs, the printer only prints to or three before pausing for a long period in between the next couple of jobs.	The CNSW client for Netware has the "notify when printed" option checked. When more than two or three jobs are sent to the printer in quick succession, the "notification" messages hang up the print jobs until the notifications are cleared. Then two or three more jobs print and those notifications hang the following jobs until cleared. And so on, and so on, and so on ...	Uncheck the "Notify when printed" box in CSNW and log out and back in.
000174	Windows NT workstation is exhibiting slow performance.	Chris Behymer found that the NT images (5000 and 1000 series) do not have the correct IDE drivers for the Intel Ultra ATA IDE interface/controller.	Here are Chris' instructions for resolving this and another tweak to help the performance of NT. SlowNTPCs.htm
000175	User cannot log in to the Oracle database.	The "Oracle Client" service startup is set to "Manual" not "Automatic" and/or the "tnsnames.ora" file is not where it belongs.	Check this document for how to resolve this issue. Oracle_on_5166.htm Thanks to Chris B. for this.
000176	The Host application ("Personal Communications") will not open, but gives an error message of: "Connectivity error, please call SPOC".	Typically this means the PC is not getting a working IP address for some reason. It could be the TCP/IP settings are configured incorrectly, the network cable is not connected, the subnet it is on has run out of available IP addresses, etc.	First of all, see if the PC has a legitimate IP address. Ping or tracert to or from the PC. If not, figure out why not and make the correction. If it does have an IP address, is it a static IP recently put there for some other application? If TCP/IP is configured and working correctly, you might want to try copying the C:\Program Files\Personal Communications\Private\Host.ws file from a known working PC to the broken one and see if this fixes it. The Host.ws file is the configuration file for the Host application.
000177	Windows XP (or 2000) PC is running real slow. (Don't you love real specific symptoms like this :-)? )	One possiblility is that "indexing" is turned on one of the local drives.	Right click on the drive in question (e.g. C:) from Explorer, and uncheck the "Allow Indexing ..." box. Click the apply button. This will probably take a few minutes. In the process you may get a message about not being able to apply this to some files. Select the button to ignore all these files.
000178	"Betrieve error: File: w:\wpos\products\wpospric.db Operation: 0 Status: 35"	Client is not logged in to the network properly, does not have drive mappings, or does not have necessary rights on network. If this is happening to multiple users there may be a problem with the server or network involved.	Help client get logged in and drive mappings properly or point them to facilities for gaining proper access. If multiple users are experiencing the same problem you may need to forward the issue to the Server admins or Network Services group.
000179	In Rekon application, the bar code doesn't print and/or Rekon docs don't print correctly, and/or there are missing letters on documents.	Necessary fonts for rekon have not been installed.	See rekonfonts.htm
000180	Windows NT user opening Word got an error message similar to: "The NTVDM CPU has encountered an illegal instruction".	It may be that the "Command.com" file is corrupt or replaced with an incorrect version. According to MS Knowledge Base Article 245184: "This behavior can occur if you use an incorrect version of the Command.com file. For example, this issue is known to occur if you use a Command.com file included in Microsoft Windows 95, dated 7/11/95."	According to MS Knowledge Base Article 245184: "To resolve this issue, replace the Command.com file in the Winnt\System32 folder with the same file from another computer that is running Windows NT Workstation 4.0 or Windows NT Server 4.0, and then make sure that there are no Command.com files dated 7/11/95 on the computer. You can also replace the Command.com file on the computer with the same file on the Windows NT installation CD-ROM."
000181	Alltel Online Letter Writer printer is not printing. The LED display on the printer says "Ready" and the link light on the NIC is green, but nothing is printing. The other Online Letter Writer printers are printing ok.	See OnlineLetterWriter.htm and online_letter_writer_fix.htm. These documents are tickets for the same problem that started at the CSC helpdesk with Alltel (Fidelity), was sent to IGS and eventually to us, round and round, back and forth, until CSC and Alltel (Fidleity) were finally brought back into the issue and resolved like they should have to begin with. In this case (and I believe this is typical from the end user's comment at the beginning of one of the tickets) there was a print job stuck in Alltel's (Powercell?/Fidelity?) print queue. Until the right person at the CSC helpdesk and Alltel (Powercell?/Fidelity?) got involved, they kept pushing it back to IBM, who couldn't do anything about it. It may also be that the printer just needs to be turned off and on again to recycle it's connection. Possibly the front end controller needs to be rebooted and then the printer rebooted.	Send the ticket and/or client back to the CSC Helpdesk (currently through Qmboulder -> CTSC) and Alltel/Fidelity. If it helps, call Debbie Caldwell (CSC manager) at x4605 or Theresa Jones (CSC) at x2314. I have worked with Theresa several times on these issues.
000182	A user (User A) gets a forwarded email from another user (User B), but the email has links in User B's Netscape that he/she can click on, while the email on User A's PC does not display the email correctly with the links. It has a link with a generic document icon and a message like: "Type: Outlook Express Mail Message (message/rfc822) Encoding: 7bit". Clicking on this link does not help.	Netscape profile on User A's PC is corrupt.	Create a new Netscape profile for User A.
000183	Trying to save a Word document (File/Save As) does not function correctly.	The default Word template file (Normal.dot) may be corrupt.	Close Word, delete the Normal.dot file (typically in C:\Program Files\Microsoft Office\templates), and reopen Word (Word will create a new default template).
000184	Reopening Excel documents gave error msg that file is already in use and would only open as read-only.	"Excel.exe" was already running 4 other instances in Task Mgr Processes, one or more of which had the particular spreadsheet(s) open still. This situation was precipitated by a known corrupt spreadsheet from earlier. In order to recreate a new version of the corrupt file she had to open the corrupt one to print it out, then she could retype the data into a new, fresh spreadsheet from the printed copy. But when closing the corrupt file, she got Dr. Watson errors and Excel never close properly all the way from memory even though it looked like it was closed. This eventually led to multiple copies of "Excel.exe" being open in memory ("processes" in Task Manager), which led to the "already in use" error.	Closed extra "Excel.exe" instances from Task Manager and all was fine. Showed client how to create an Excel template file to use instead of copying from old file to new, from that file to another, from that file to another, and on and on. This will help avoid these kinds of problems in the future.
000185	Opening the Rekon application gives a "Divide by Zero ..." error. Then when you click on the "OK" button to clear the error message you get a BSOD memory dump.	The Rekon shortcut is pointing to the incorrect executable. In this case it was pointing to M:\Rekon95\Recon.exe instead of M:\Rekon95\Recon95.exe This particular instance was a WinNT PC. I'm not sure if Win95 PCs use the same executable as the WinNT PCs. PDW 4/25/03	Correct the shortcut path\filename.
000186	Netscape email (Communicator) keeps crashing and client looses emails he/she was working on.	I had a user who was experiencing this. Her local C:\Program Files\Netscape\Users\user_profile directory was about 2.5Gigs in size. (YES GIGS!) 'Nough said.	You can create a separate new profile AND DON'T TRANSFER THE OLD ...\Users\user_profile folder (IT"S TOO DOGGONE BIG!). If the user wants to access their old mail have them try while not logged in and with as little else running as possible. Make sure there is plenty of hard drive space and have them clean it up as much as possible.
000187	LAN infoprint 1140: repeatedly jams.	Drawers were installed in the wrong order ( 2,1,3 )	Installed drawers in correct order ( 1,2,3) Ran test pages with no problems.
000188 ~04//01/03	Novell network (browsing or printing) is very slow for everyone or a large group of people in the same general area.	Novell lan printer (or other device) is configured for 802.3 frame type instead of 802.2 (or auto detect). If someone deploys a new printer and doesn't know how to configure it correctly or if a service technician replaces parts and doesn't reconfigure it correctly, this may cause the problem.	Reconfigure printer for 802.3 (not sure if there is a setting for auto-detect).
000189	The keyboard seems to be failing on an XP workstation. The strange thing is that it works when logging in, but then fails once the user gets past the login box.	"Filterkeys" Accessiblity option is enabled. This can be configured by holding down the right "Shift" key for eight or more seconds. So it could be done accidently if something is sitting on the right shift key and then the user presses ENTER. (Try it for fun :-) )	Double-click on the "Filterkeys" icon in the taskbar, disable the "Filterkeys" section in the "Keyboard" tab of the "Accessiblitiy Options", and click on the "Apply" button.
000190 11/29/07	When trying to install an application in Windows 98se I get a message about the "INSTMSIA.EXE" file is missing.	Not sure why this is. I suspect when all the Windows 98se updates are applied, this file is replaced/removed. Then older application installations that expect it to be there cannot be installed. (Just my theory)	I found a copy of this file on the Internet and downloaded it. Also found a couple of local copies with some older Windows 98 drivers.
000191 11/29/07	While trying to install the sound drivers on an old HP Pavilion 8662c PC I could not find the right drivers. The only thing HP had on their site was an update to the modem/sound combo card. It kept failing to work after a fresh Windows 98 install because the original drivers were not installed yet. Duh.	Lack of info.	The card is actually a Conexant Riptide modem/sound card. I downloaded drivers from driverguide.com and got them installed. Then I ran the update from HP's site.
00199 5/30/03	NT workstation crashes with a BSOD (blue screen of death) that refers to the NAVeng.sys. The screen says that it is performing a memory dump and lists a whole bunch of files, several of which are related to Norton Anti-Virus (NAV).	We saw this happen on a bunch of NT workstations when the DAT files (5/27/03) had just been updated on the server and it began pushing them down to the NT workstations. Since Symantec had been warning for some time previously that they were no longer supporting NAV 5.0, and all the company images were using NAV 5.0, this latest DAT file update was apparently not compatible with NAV 5.0 and was trying to read/access some portion of memory that it couldn't/shouldn't.	The quick work-around was to open the NT workstation in VGA mode (this seemed to give us more time before blue screening), uninstall NAV via Control Panel/Add Remove Programs, and reboot. The longer term fix was to edit the server's login script in combination with replacing the 5/27/03 DAT files with the older 5/21/03 DAT files and reinstall NAV 5.0 on the workstations.
00200 6/10/03	User was getting an error message when opening an Access database that "User2143" had the database locked. "User2143" is an MS Networking machine name. So how can you determine who is using that workstation?	Difficult to determine what network account is using what workstation.	Use the "Net Send" command line utility to send a message to that workstation. E.g. At a DOS prompt, type: net send User2143 Please call me at 123-456-7890 asap! This should pop up a message of "Please call me at 123-456-7890 asap!" on the "User2143" workstation. Hopefully they will respond. Unfortunately some users get scared by popup messages like this.
00201 6/10/03	User logged in to his workstation and the network ok, but then he cannot open any applications. He can click on Start/Programs and see the list of folders, but everytime he tries to click on an application shortcut it fails to open. There is no error message. I logged him out and logged in as myself and had the same results. I could do a Start/Run and type CMD to get a DOS prompt open though.	The escape key on his keyboard was stuck in the down position.	Replace the keyboard if the key continues to get stuck.
00202 06/12/03	Computer is giving a "No Operating System Found" message on bootup.	It could be there is a flopy disk in drive A: that is not a bootable disk. We have also seen some (IBM) PCs that will give this message if the mouse or keyboard is not plugged in correctly.	Remove the floppy disk from A: or plug the keyboard and/or mouse in correctly.
00203 7/2/03	Printing legal size Excel file causes an error to display on printer asking to change tray1 to legal size. This is on a Windows XP workstation.	Suspect "Lexmark Optra T610 (MS)" printer driver is buggy. Don't know if this applies to other models or the equivalent IBM Infoprint printers. (Certain Lexmark and IBM Infoprint printers are really the same printers with some minor differences.)	Replace the current drivers with the PCL drivers for the same printer.
00204 7/3/03	When trying to install an Infoprint Color 1228 LAN printer via a TCP/IP port, I kept getting this error message just as the driver files finished being copied: "Printer driver setup error. Operation could not be completed."	There was already an HP Photosmart P1000 local printer already installed on this PC. Along with this was an HP utility running in memory with an icon in the lower right-hand taskbar. This apparently caused some sort of conflict.	Right click on the HP utility and then choose to close it. Now install the other drivers.
00205	Double clicking on an .html or .htm document in Windows Explorer does not open up the file in Netscape like it should. If Netscape was already open, it brings Netscape to the fore, but not with the file you were trying to open. If Netscape was not open yet, an error message opens that says something like: "Cannot find the file 'path and name of the file you are trying to open' (or one of its components). Make sure the path ... libraries are available." Then Netscape opens in the background with the file you were trying to open. The file associations settings seem to be ok and the icon with the file in Explorer is correct for the file association.	File associations' advanced settings may be incorrect.	Depending on your version of Windows, Go to View/Options/File Types or Tools/Folder Options/File Types and select the filetype you are working with (in this case "htm" or "html"). Again depending on your version of Windows, go to "Edit" or "Advanced" and edit the "Open" Action type. Uncheck the "Use DDE" box and then click OK and close out the dialog boxes. This seemed to correct this problem on my NT workstation, even though my 2000 workstation worked fine with this setting as it was.
00206 PDW 08/29/03	Screen saver on NT workstation fails to come on after set time.	User's local profile is corrupt.	Log in with local admin account to workstation. Remove the user's local profile directory from C:\Winnt\profiles, then reboot and let user log back in. This creates a new local profile for the user and the screensaver should now work.
00207 09/10/03	Multiple users suddenly cannot print to a network printer from their XP workstations.	The printer configuration on the workstations are using the IP address of the printer and for one reason or another, that IP address has changed. It could be the printer is configured to get it's IP via DHCP, which is almost guaranteed to change every once in a while. If the printer was moved from one subnet to a different one, the IP would change. There are a variety of other reasons why the IP would change.	A better way to configure the printer on workstations is to use the printer's hostname instead of IP address. That way, even when the IP address would change, the hostname should stay the same and the computers would be unaffected. To find the hostname of the printer you may need to get into the printer's configuration settings or print out a configuration page of the printer. Different printers have different ways to do this. Check the owner's manual if necessary.
00208 09/19/03	Certain web pages give this error message: "Object not found! The requested URL was not found on this server. If you entered the URL manually please check your spelling and try again. If you think this is a server error, please contact the webmaster Error 404 . . . " You can open the web page directly from Explorer, but not from another page with a link to these pages.	The particular web page and browser/browser version are not compatible. The web pages I discovered this on had code in the pages that confused Netscape 4.78, yet worked fine in I.E. 5.5. These particular pages were copied from somewhere else on the Internet. The code that seemed to be creating the problem was: link rel=stylesheet type="text/css" href="/style.css" (inside the arrow brackets <>)	Try a different browser. If you can edit the web page, remove the code causing the problem.
00209 10/08/03	User gets an error message when opening Outlook. It won't open normally, but gives the option to open in safe mode. User can open in safe mode but it does not work properly.	On XP workstations that are configured to open Outlook automatically, if a user tries to use it during this time, it may fail.	Have the user restart their PC (not sure if logging out and back in is enough), but instruct them NOT to try to use Outlook when it pops up during the login process.
000210 10/09/03	User reports getting a "Dr Watson error" message when attempting to open a particular Web application (in this case, an Intranet page) User followed instructions to download application off the Internet which is supposed to allow access to this Intranet web application/page. Problem still persists.	The particular Intranet Webpage/application is not designed for user's browser and/or browser configuration.	User might try using a different browser (Netscape, IE, Mozilla, Firefox). Otherwise user would need to contact people who support that particular webpage.
000211 10/09/03 (This was on a Novell Netware 4.x network)	User cannot log in to Novell because all of his/her concurrent connections are used up. They get a message stating same when trying to login. User claims they are not logged in to too many workstations and that they have been logging out appropriately. You can see multiple connections on the same workstation with different dates/times when you use the "Nlist user= u123456 /a/b" command. (See concurrent.txt)	Seems to be some bug in Windows NT/Netware client combination that does not release the Novell connection unless the PC is restarted or powered down. Merely logging off and back on does not release the Novell connection.	Power down any PCs the user is logged into. Wait a few seconds and power back up.
000212 10/17/03 PDW	Client's MS mapped drives fail to remap when user logs out and back in or reboots. Also, not all the NT domains show up in Network Neighborhood like they should. You can get to unseen NT shares, but the domains/servers just don't show up in Windows Explorer/My computer until after you have opened one manually, so to speak (e.g. Go to DOS prompt and type "start \\servername").	User's local profile is corrupt.	Rename or move the user's local profile directory from C:\Documents and Settings. Reboot and have the user log back in. Expect it to take longer when user logs in since profile stuff has to be downloaded from the server to the local PC. Also prepare the user for opening all apps for the "first" time again with new profile.
000214 11/19/03 PDW	User is trying to perform a particular function in a web-based app and they get this error message: "ICA file not found".	"The problem occurs when the Internet Explorer cache has reached its allocated maximum. When the cache has filled up, there is no more room in the cache to store the ICA file Citrix sends to the client." See this internet page ica_file_not_found.htm.	Have the user open I.E., go to Tools/Internet Options/Temporary Internet Files and click on the "Delete Files" button. That should fix it.
000215 11/13/03	Users have lost their Novell drive mappings. CSNW (MS Client Services for Netware) settings seem to be ok. Even after changing CSNW settings and rebooting, drives are still gone. Removing and reinstalling CSNW resolves the problem.	This happened once when a patch for a custom application was deployed to large group of PCs. The package that was deployed messed up a Registry setting.	Uninstall CSNW, reboot, and reinstall. If you are qualified to work with the Windows registry you can look at this information, but WE ABSOLUTELY MAKE NO GUARANTEES! (see CSNW_missing_drives.htm)
000216 12/03/03	(Technet article Q326903) When Client Services for NetWare (CSNW) opens Microsoft Office files, delays may occur. The problem typically occurs when you are opening files on NetWare-based servers.	This problem occurs because CSNW continually resolves printer names, server names, and object properties. This causes poor performance. The problem becomes more pronounced as more clients perform the queries.	To resolve this problem, obtain the latest service pack for Windows XP. (SP1 resolved this issue, but the latest service pack at this time [3/19/05] is SP2.)
000226 12/29/03	User gets this error message every few minutes: "The system has detected an IP address conflict with another system on the network. ..."	It may be due to a bug in some DHCP admin utility software used to administer the DHCP server/scopes. Keep in mind, it could also indicate the DHCP scope is out of IP addresses on the particular subnet. Either way, the procedure mentioned is the current way to handle this issue.	Contact the person(s) responsible for maintaining the DHCP configuration on the network and explain this issue to them. Ask them to check to see if the IP scope on this particular subnet has enough available IP addresses.
000227 01/29/04	Two of my three PCs suddenly lost network connectivity for seemingly no reason. The third was fine. I couldn't ping anything including the Gateway address on my subnet. Rebooting did not help. Even powering off both PCs did not help.	Not sure why or what caused it, but my Linksys hub got confused or "stuck" even though the lights didn't indicate any problem. The third PC was directly plugged into a separate data port under my desk, rather than the hub.	I powered off both PCs and then disconnected the hub from the power cable and the network cable to the data port under my desk (not sure if I needed to disconnect the data cable or not). Then I plugged everything back in and powered up and connected to the network without problem. I have seen this same thing happen occassionally on my hub at home (different brand).
000228 Paul W. 2/6/04	THIS ONE IS PERSONAL! I hate they default "Detail" view of files and folders in XP's Explorer (My Computer). It displays them in "groups". So if you want to see all the files in chronological order according to their "Date Modified" you almost have to go to a command prompt.	I suspect this is because some XP developers at Microsoft were trying to justify their existence. Linux developers would never do anything this stupid (In my humble opinion.)	The way I found to correct this is to right click anywhere in the white space of the right-hand pane, then click on "Arrange Icons By" and uncheck the "Show in Groups" option. (screen print)
000229 Paul W. 2/6/04	Similar to the item above, the default columns in XP's Explorer (at least on my PC) include the "Date Created" field, but not the "Date Modified". I prefer to see the dates that files were last changed more than the dates they were created.	As is often evidenced, Microsoft developers DO NOT live in the real world and even if they did they wouldn't think to find out how most people actually use their PCs. (They have the "works for me" mentality.)	Right click on the column headers in Explorer and choose the column(s) you want to display in Explorer.
000230 2/10/04	(Taken from Microsoft Knowledge Base Article - 296088 and copied to our Reposit here: Oversized_pst.htm) When you start Microsoft Outlook or try to open a personal folders (.pst) file or an offline folders (.ost) file, you may receive the following error message: Errors have been detected in the file . Quit all mail-enabled applications, and then use the Inbox Repair Tool. where is the path to the .pst file. If you run the Inbox Repair Tool (Scanpst.exe), the file does not resolve the problem.	This problem occurs because the .pst and the .ost files have a 2 gigabyte (GB) size limitation, and the error message occurs when it is exceeded. The Inbox Repair Tool cannot correct this problem.	To resolve this problem, find the "pst2b.exe" utility (if you cannot find a copy on your PC, you may need to download it from Microsoft). NOTE:Read the instructions carefully in the Readme file that comes with this utility. Recovery Limitations of the 2 GB Truncation Utility: 1. You must have 2 GB of free hard disk space (to make a copy of the .pst file). 2. The utility truncates the .pst file to under 2 GB. To have enough working space, truncate the file between 20 to 25 megabytes (MB) less than the 2 GB limit. The truncated data is removed from the new copy, which means some messages are missing from the recovered copy. You can use this process to attempt to recover the data, but it is not 100 percent successful. If this tool does work, it does not recover all of the data (the truncated data is missing).
000231 03/11/05	User had DSL connection with a Linksys Wireless Router. Computer was connected to the router and was always connected to the Internet as desired. It was configured originally without using SBCYahoo's software. Users were gone over a weekend (but were allowing other family members to use their system) and when they came back they could not connect to the Internet. They called SBC helpdesk and SBC had them disconnect from router and connect PC directly to the DSL modem. SBC also helped them create a new Network connection to login to the Internet everytime they rebooted the PC. User desired to configure their system so they could use the router and be connected without having to login everytime.	Router configuration apparently changed or got reset.	1. Connected PC to router directly (if not already). Make sure both router and PC are powered up. (may need to reboot PC). 2. Confirm that PC gets IP address from the router. 3. Open browser and point URL to router address of 192.168.1.1 ("ipconfig /all" should show router address if not 192.168.1.1). 4. Login to router (in this case the username was left blank and the password was "xxxxx"). 5. Set hostname to user's email address previous to the @ sign (e.g. goober@sbcglobal.net - hostname="goober") 6. Set domain name to "sbcglobal.net". 7. Set connection type (don't remember exact term, but this option was on the same page-main config page). 8. Set username to user's email address (e.g. goober@sbcglobal.net) 9. Set user's password to their password. 10. Apply the settings to the router. 11. Power down PC. 12. Reconnect router to DSL modem if necessary. It may also be good to reset whole system. a. power down DSL modem and disconnect phone cable, power down router, and PC b. wait 60 seconds and reconnect phone cable to DSL modem c. power up DSL modem and wait a few minutes while it recycles and connects (power light should be on, DSL light should come on, and possibly others per instrucs) d. When DSL modem is fully up and set, power up router and wait a minute while it connects (you should see activity light on DSL modem flicker as router connects and chats a little) e. When router is all ready, power up PC. That should do it!
000232 03/17/05	Trouble saving Word documents to floppy disks.	See this article from Univ. of Mo. St. Louis wordsave_trouble.htm	I always recommend that users do not open files from a floppy disk from within an application. And do not save directly to a floppy from within an app. Always use Windows Explorer to copy the file between the floppy drive and hard drive, then use the file from the hard drive. Using the floppy drive directly is too often problematic.
000233 03/22/05	When trying to save changes to a .gif file in MSpaint it forces me to do a "Save as" instead of just "Save". I can pick the original file and choose to overwrite it, thereby accomplishing my update, but it is a waste of time and an irritation. I should just be able to do a Ctrl + S and have it save the update.	At first I thought this was a problem with some Windows dll files or possibly a registery setting. It turned out that it was specific to particular .gif files. I got these particular .gif files from a Mapquest search I did. I don't remember whether I saved them from my Linux box or my Windows box. If I get more time I'll research/test this.	The fix is to either live with it or open the .gif file in Paint, then save it in a different format (.bmp or .jpg). I did this and it seemed to work ok. The problem is that when I tried to save the newly created .jpg or .bmp to a new .gif file, I lost some of the color. (more research to come)
000234 04/04/05	Filezilla is configured to save passwords. Could not find a setting to remove saved passwords and force password to be typed in manually when connecting to ftp site.	If there was a setting somewhere to reset this feature, I couldn't find it.	There are two places in the registry where the number 0 has to be changed to 1. Here are the two: [HKEY_CURRENT_USER\Software\FileZilla] "Run in Secure Mode"="1" AND [HKEY_LOCAL_MACHINE\SOFTWARE\FileZilla] "Run in Secure Mode"="1"
000235	On an XP workstation the "Properties" of any folders on an NTFS drive are missing the "Security" tab.	XP is not configured for this.	1. Open "My Computer" (or "Windows Explorer"). 2. Click on Tools/Folder Options. 3. Click on View. 4. Uncheck the "Use simple file sharing (Recommended)" option. 5. Click OK and that should do it.
000236	After making some hardware changes to an XP workstation you try to login and you get this error message regardless of the account you use to login: "A problem is preventing Windows from accurately checking the license for this computer. Error Code: 0x80004005".	Microsoft designed XP in a way that too many hardware changes or certain types of hardware changes (e.g. Using Ghost or Drive Image to copy your XP image off of old hdrive onto a new hdrive) disable the "Windows Product Activation". You can call Microsoft if you want and get a new activation code from them or you can try the solution here.	Try this (I haven't really tested it myself: yet.)XP_prod_activ_on_reimage.txt or See this: XP_inplace_upgrade.txt From the way I understand it, the wpa.dbl file is hardware specific. So if you copy it from a different PC than the one you are using, it may or may not work, or it may work for thirty days or so and than give the error message again. By the way, I believe if you can't get the wpa.dbl file back onto your hard drive where it belongs (because you can't even get to a DOS prompt, you may want to try a Linux boot disk or CD with NTFS capabilities [e.g. "SystemRescue CD"].) Note: In researching this problem I also came across something similar, the solution for which might help you get logged in to XP in this case. I didn't get to test this since I had already begun the inplace upgrade process above. Check this out: Msdart_dll-shift_and_F10.htm
000237 07/29/05	I had my AMD 900 system configured for dual-boot with Windows 2k and Redhat Linux 8.0. Every time I tried to ftp from this computer or to this computer, while booted to Linux, the system would either shut down totally or reboot. (One time it shut down so hard, I had to turn off the power center it was plugged into before it would even turn back on.) It actually got a few files transferred first usually, so it might have been after a certain amount of bytes transferred (I didn't test that thoroughly). But when I was booted into Windows I could ftp files back and forth with no problem. (I didn't have any kind of ftp server in Windows so I couldn't ftp into it from another PC like I could when Linux was running on it with it's ftp server.) In order to determine if the problem was specific to Linux running on the PC, I tested with a Knoppix live CD and had the same results when ftp-ing.	I don't know for sure, but have concluded from my testing that there must have been an IRQ conflict between the Dlink network card and the ACPI function of the bios/motherboard that Windows could handle, but Linux couldn't. When I checked in Windows2k for hardware conflicts/sharing (Start/Programs/Accessories/System Tools/System Information/Hardware Resources/Conflicts/Sharing) I noticed IRQ 11 was being used by both the network card and MS ACPI-Compliant System (as well as a few other items). I was already wondering if it might have something to do with the power-saving features of the motherboard/bios and this strenthened that theory.	My resolution (though really more of a work-around) was to go into the bios setup and disable the ACPI feature. I did this and tested with RedHat 8.0 and the Knoppix CD and could not recreate the problem. I went back in to the bios and re-enabled the ACPI feature and the problem returned. So for now, I am leaving the ACPI feature disabled in the bios (especially since I never really used it anyhow on this PC).
000238 09/18/05	I want the command prompt to have an "autocomplete" feature like Linux typically does. That is, when I type a command that uses a filename (e.g. - dir autoexec.bat) I would like to be able to type the first few characters of the filename, then press the tab key to complete the filename. (e.g. - "dir auto" Tabkey - completes the command to "dir autoexec.bat")	This feature is built in to Windows NT, 2000, and XP. Not sure why, but MS disables it by default.	You can enable filename completion in the NT, W2k, or XP command shell by using regedit and editing HKEY_CURRENT_USER\Software\Microsoft\Command Processor and changing the CompletionChar value from "0" to "9" (0x00000000 to 0x00000009).
000239 09/25/05	After installing Windows XP I don't like the login screen, but want it to be like the Win2k login screen. I also want the Win2k option screen for shutdown, logout, restart, etc.	XP's default login screen is different.	Login as Administrator and go to Start/Control Panel/User Account. Pick "Change the way users log on or off". Uncheck the "Use the Welcome screen" and then click the "Apply" button. You may have to follow other instructions to disable off-line file option.
000240 09/25/05	Q. Can I edit registry settings without having to open regdit?	A. Yes	Login as Administrator go to Start/Run and type: gpedit.msc to open the Group Policy editor. There are lots of registry settings that can be edited from this.
000241 09/25/05	What are some keyboard shortcuts using the Windows key?	N/A	Here are some: Useful shortcuts: Windows Key + L = Fast user switching logon screen Windows Key + U = Utility Manager (Narrator, Magnifier, on-screen keyboard.) Windows Key + R = Run command Windows Key + F = Search for Files dialog Windows Key + E = Explorer Windows Key + D = Toggle Desktop / Windows view Windows Key + M = Minimize all Windows
000242 09/27/05	How do I configure my XP workstation to automatically login with one account (avoid the login screen with pasword)?	For security purposes XP pro is not designed to do this by default.	Click Start, Run, and type "control userpasswords2". Clear the "Users must enter a username and password to use this computer" check box. Click "Apply". Enter user name and password to log on with, and click OK. Click OK and U R done. This is more convenient, but also very insecure.
000243 09/27/05	When Outlook hangs right at the beginning but works in safe mode ("outlook /safe")	"outcmd.dat" may be corrupt, the *.pst file may be corrupt, an addin is creating problems.	Try these steps one at a time and see which fixes the problem. 1. Close Outlook, rename the outcmd.dat file (responsible for menu/toolbar changes), reopen Outlook and test. 2. Close Outlook, run scanpst.exe with your *.pst file, and test. 3. Start Outlook with the "/safe" switch and go to Tools/Options/Other/Advanced Options review and disable items in the Addin Manager and COM addins lists.
000244 10/11/05	How do I find what the current IP address of my router is from Comcast?	N/A	There are several ways. 1. From a terminal window (or command prompt on Windows PC) do a traceroute to some site on the internet. (e.g. Linux - traceroute www.go.com DOS - tracert www.go.com) The first IP address in the list should be your router's IP address. 2. Put this URL in your browser http://checkip.dyndns.org/ 3. Browse to the Router URL and check the IP address there.
000245 01/02/06	On a Compaq Presario 1200 (12XL410) after re-imaging I was getting this error message when inserting a video DVD in the DVD drive: When you try to play a DVD movie, you may receive the following error message: DVD Player While setting up DVD-Video playback, it was found that * Video cannot be shown on the computer monitor because of one of the following reasons: a) Low video memory. Please try using lower display resolution and/or colors. b) Another application is currently using the necessary display resources. Please ensure that no such application is running. c) The display adapter is incompatible with the DVD decoder. Please try to obtain a display driver update. Do you want to continue? Yes No	The necessary Compaq software for the DVD had not been reinstalled.	Copied the "SP16788.exe" file from Compaq'a website and installed it. Didn't even have to reboot. The video DVD played perfectly.
000246 01/12/06	Everytime the user opened Internet Explorer he would get a login box asking for his domain account and password. If he went to any other Internet sites it would do the same thing. When he tried to login it failed and before too long his domain account was locked out. He ended up locking his account out several times a day.	There were really two problems in this case. The first problem was that there was a network drive mapped on his system that was originally mapped using someone else's network account even while logged in as initial user. So everytime this user logged in he would get a message that not all his network drives were available. Then when opening IE the proxy didn't know which account to use, thereby presenting the login box. The second problem was that the user didn't know to add the "AD_Domain/" before his account name when trying to login to the proxy, thereby making repeated failed attempts, resulting in his account being locked out.	To resolve the problem, I right clicked on the extra drive mapping and chose "disconnect" from the drop-down list. Educating the user on how to login properly would allow the user to login to the proxy if needed in the future.
000247 01/12/06	This problem is similar to the problem above, but a little bit different. This user's domain account was getting locked out several times a day for no apparent reason. he didn't mention any trouble getting to Internet sites like the user above, but it may have been because he didn't need to.	I don't know for sure what caused this, but am guessing he had logged in to the network on one of his lab machines that didn't have a standard company configuration. Then when someone else tried to login to that same machine and failed to change the username, they kept typing their own password which was the wrong password for his account, thereby locking his account out. Or, he had mapped a drive on someone else's computer using his own account name to do so, and checked the "Reconnect At Login" box, so now that PC is repeatedly trying to authenticate without proper password throughout the day, and keeps locking his account out mysteriously.	This issue was resolved when the user went to all the various machines in his labs (he said there were many) and rebooted each one. This leads me to believe the cause was more likely the first one mentioned or something similar to it.
000248 ?	Every time the user logs in to their workstation, a proxy login box opens up. If they try to login incorrectly too many times they may lock themselves out.	There are a variety of possible causes, but in a couple of cases we have seen a Kodak application running from the user's Startup group. This application tries to update itself from a website that is apparently blocked by our proxy. So the proxy login box opens up everytime the user logs in.	The best way to remove the problem is by uninstalling the application (go to Control Panel -> Add or Remove Programs and remove the Kodak software. Reboot and the problem should be gone. If the user has to have this software you should be able to configure it to not do the update. If the user is only using it to copy their pictures from camera to PC, show them how to plug the camera in, turn it on, and use Windows Explorer to copy the files. If there is no Kodak software, there may be some other app loading from the Startup group doing the same thing. It could also be spyware trying to access websites.
000249 01/12/06	User was getting a proxy login window popping up randomly throughout the day. Happened at least a dozen times in one day.	User had installed a new Logitech mouse and software that came with it. One of the utilities that was installed kept trying to access a Logitech website that the proxy was blocking.	I had to uninstall two Logitech utilities via Control Panel -> Add/Remove Applications. I left the Logitech drivers. This issue was similar to item 00248 above.
000250 01/13/06	All permissions to the local machine are gone. No matter what account you use to login to the computer (whether a local admin account or a network account even with admin rights) you cannot write anything to the C: drive. Therefore several messages popped up after logging in that mentioned "access denied" and/or "couldn't write" to particular location. In this particular case we kept getting an error message regarding the Altiris client and one regarding the Adobe Distiller which were both trying to write something to the hard drive and failing. This was on a Windows XP machine.	The ISS firewall application was doing something improperly and locking everyone out. This was just after an ISS update had been pushed out overnight.	I had to boot up in Safe mode and remove the Realsecure Agent from the Startup group and then delete everything I could in the C:\Program Files\ISS directory. I was unable to delete one file that was several directory levels inside of this. It was named "ICELSP_8.0.675.0.dll." I rebooted and everything worked OK. Then I reinstall ISS via Altiris Console and rebooted. Everything worked fine. One thing that seemed strange to me, that I believe was related to all this, was that when the end user logged back in for the first time, it created a new local profile and added ".AD" to the end of the user ID. The old profile was still there, untouched.
000251 01/13/06	When I go to Start/All Programs or to other menus in various Windows applications I don't see all the items in the list unless I click on those two little down arrows at the bottom of the list (they're called "Chevrons". Is there a way to get rid of these and see all the list items each time?	This is a default "feature" in Windows XP. It is available in W2k but I'm not sure if it is turned on by default or not.	In XP, right-click anywhere in a gray area on the taskbar and click on "Properties" (or click on Start/Settings/Taskbar and Start Menu...). Now choose the "Start Menu" tab and check the "Classic Start Menu" item if it's not already. Click on the "Customize" button and scroll to the bottom of the "Advanced Start menu options" list and uncheck the "Used Personalized Menus" item. Click on OK and you're all set. In Windows 2000 it's even easier. Just right-click anywhere in a gray area on the taskbar and click on "Properties" (or again, click on Start/Settings/Taskbar and Start Menu...). Now uncheck the "Use Personalized Menus" and click on OK. That's it!
000252 01/20/06	After rebuilding a PC and starting Outlook for the first time I got an error message that it would not finish the install (configuration) of Outlook and to try again. (This might also happen after logging in to a PC for the first time and starting Outlook the first time with the new local profile.)	The way ISS (local firewall) is configured conflicts with configuring Outlook. Probably because it's the first time using Outlooks network connection.	Disable ISS ("Proventia") by right clicking on the ISS icon on the taskbar and then choosing "Stop All Proventia Desktop Protection". Then start Outlook and configure and reverse the process to turn ISS back on.
000253 01/30/06	Cannot connect remotely to any workstation through the Altiris Deployment Console.	The Altiris Carbon Copy "client.exe" file has been quarantined by ISS.	Right click on the ISS icon on the taskbar and choose "Edit Protection Settings ...", and then click on the "View Contents ..." button. Highlight the C:\Program Files ...client.exe" file and click on the "restore" button.
000254 02/06/06	Can't install latest drivers on a Xerox multi functions LAN printer.	Lack of information.	Download the latest drivers if necessary from the Xerox website. Install a new printer as a local printer to LPT1 and use the new drivers. Now, from the "Printers and Faxes" windows click on File/Properties/Ports Click on "Add Port..." and then double-click on "Standarad TCP/IP Port". Click on Next and then type in the IP address of the printer. Click on Next and then on Finish. Click on Close twice. Now right click on the printer you just installed and choose Properties/Ports. Pick the IP address in the ports list and close out appropriately.
000255 02/07/06	Certain picture files (in this case, .jpeg and .jpg) do not display properly in Explorer Thumbnail view. Instead of showing a small picture of what each is, it just displays a square with an icon in the middle for each file.	A registry setting is incorrect. In the case I was working on, I believe this happened when the client got an upgrade to Office 2003 while the ISS firewall was blocking some function it shouldn't have been.	For whatever reason, uninstalling Office, uninstalling or disabling ISS, and reinstalling Office 2003 did not resolve this issue. After some Google research I found a registry fix. I created some *.reg files rather than edit the registry directly. The contents of the "ShellEx_jpeg.reg" I created is shown below. The other two reg files were identical except I replaced the ".jpeg" with ".jpe" and ".jpg". I named the other two files "ShellEx_jpe.reg" and "ShellEx_jpg.reg" respectively. Windows Registry Editor Version 5.00 [HKEY_CLASSES_ROOT\.jpeg\ShellEx] [HKEY_CLASSES_ROOT\.jpeg\ShellEx\{BB2E617C-0920-11d1-9A0B-00C04FC2D6C1}] @="{7376D660-C583-11d0-A3A5-00C04FD706EC}"
000256 02/14/06	User is trying to delete some folders but keeps getting an error message and can't delete them. Even from a command prompt they won't delete. There is one or more files in the last directory of the path. But you can't delete, move, or rename these files either.	The problem is that the path/filename combination is too long. Windows (XP in this case) doesn't know how to handle this.	The solution is really pretty simple. Instead of trying to delete, move, or rename the file(s) in the last directory, just rename the directories further up the chain to something smaller. Once you make enough of the folders' names small enough to bring the whole path/filename combination into Windows ability to handle, you should be able to delete, rename, move, or whatever.
000257 02/15/06	User gets a "Programxx.exe-Application Error" that says: The application failed to initialize properly ...". ("Programxx.exe" is just an example file name.) The computer is running extremely slow and if you look at Task Manager you see multiple instances of Programxx.exe running.	The ISS firewall is affecting Programxx.	Rename the Programxx.exe file on the C: drive to stop unlimited copies of Programxx.exe loading. Then reboot, log in as local admin, run the ISS "instlsp -r" util, rename the file back to *.exe, and that should do it.
000258 02/27/06	When the user tries to save a file to his USB memory stick, he gets an error that says he doesn't have the needed permissions. He's been using this memory stick successfully for months.	He had too many files on the root of the memory stick.	I created a couple of sub-directories and moved his files into the various folders as appropriate. Explained this to the user and all was well.
000259 02/24/06	User has Hummingbird Exceed on his PC, The Hummingbird Maestro NFS client, and a custom utility that grabs data off a Unix server and saves it to a *.csv text file on the Unix server. Then he opens this file in Excel. Normally Excel will convert it, but in this case Excel opens but there is no data. If he opens the text file in Notepad or even moves it to another location it will not show any of the data. The directory listing shows that it has data in it, but you can't see it in any way. If one of his co-workers opens the file first from their own PC, the file is ok and the data can be seen. He can even see the data after someone else opens the text file. But if he is the first one to open the text file in any way, it becomes unusable.	Apparently there was something wrong with his hard drive that was causing this issue. I can't explain what or how, but it finally boiled down to a defective hard drive. Before coming to this conclusion I had rebuilt the system twice after trying everything else. I even tested by ftp'ing the text file instead of copying it. It would work ok this way, but not if Windows got involved. After weeks of trying everything else I could think of, I tested the hard drive with the Bios self test and it failed. This was the only indication I saw of anything wrong with the drive. This user's co-worker had experienced the exact same symptoms a year or two before and said the only thing that fixed it was a new machine. My theory is that it wasn't the new machine that fixed the co-workers problem as much as it was the new hard drive in the new machine.	Replace the hard drive and rebuild.
000260 03/01/06	Client computer is connected to network, Internet, and email. All is working fine, but we cannot connect remotely to his PC. It shows up in Altiris as not being connected at all even when we know it is.	User had VNC Server installed and also "MS TCP/IP v6" protocol. I suspect the VNC was conflicting since it is another remote control application. Don't know whether the TCP/IP v6 affected this in any way or not, but since it is not standard, I removed it.	Uninstalled the VNC application and removed the "MS TCP/IP v6" protocol from the network properties.
000270 03/08/06	After a user gets a new PC or after their PC gets rebuilt the Remedy application they use to use does not work. When they try to open it it gives an error that a file is not found or something like that.	The problem is that our default local profiles do not allow the user the permissions to the C:\Program Files\AR System directory that they need.	Login to the PC with an admin account, open Explorer and right-click on the C:\Program Files\AR System directory. Choose the "Sharing and Security" option and then click on the "Share this folder" option. Now click on the "Permissions" button and give the "Everyone" group full control or add the particular user(s) and give them full control.
000271 03/09/06	A user creates a hyperlink in Word (or other Office app), but when they try to open it they get a "unable to open filename.ext. Cannot open the specified file." error.	Somewhere in the path name there is a # sign. (or maybe some other illegal character) See this Microsoft article Q207852.htm or Q207852.htm	The solution is to remove the # sign from the directory name.
000272 06/07/06	User is trying to get the date, time, and or computer name to print on the bottom of the page when he sends a screen print from his thinclient to the printer.	This is a function of the "Snagit" utility.	1. Right click on the Snagit icon in the taskbar. 2. Click on "Filters" 3. Click on "Annotations" 4. Choose the items you want to print at the bottom of the printout and click on OK.
000273 06/08/06	User was trying to open Business Objects report. She kept getting an error message: "Could not find Acrobat external window handler". She can click OK and the error goes away, but an Acrobat file opens that she is not familiar with.	Business Objects configuration and lack of user understanding.	The report was opening in Acrobat ok, but the user wasn't used to seeing it in this format. To change it from displaying in Acrobat to displaying as html, walk the user through these steps from their Business Objects webpage. 1. click on the "Options" in the upper right hand corner 2. click on the "View" tab if not there already 3. check the "HTML" option in both the "Webintelligence Documents" and "BusinessObjects documents" sections. 4. click on the OK button at the bottom and have the user try again. click to enlarge picture
000274 06/08/06	User was getting a message in Outlook that said: "Unable to load free busy data". Outlook seemed to be working ok, but he was concerned that something wasn't working like it should.	???	Close Outlook and start it from a command prompt or a Start/Run box with the "/CleanFreeBusy" switch. (If you are able to look at the properties for the typical Outlook shortcut you'll notice it uses the "/recycle" switch by default. I'm not sure what that means.) Once Outlook has finished opening, close it and re-open it normally.
000275 06/07/06	All user's email is going into her unread mailbox, and after viewing the messages it disappears and is not in inbox or deleted items folder.	Unknown.	Run "outlook.exe /Cleanprofile" from command prompt or Start/Run.
000276 06/13/06	User is having trouble printing from a Citrix application or gets a printing related error message from a Citrix app.	Unknown	Close all Citrix apps, remove the default printer from Start/Printers and Faxes, reinstall the same printer, and set is as the default printer.
000277 06/13/06	Switched to "Full Screen" mode with my VNC remote connection, but now I don't know how to switch back and I can't Alt+Tab to another app or get to my own Desktop.	Lack of understanding.	Press the F8 function key. This will give a drop-down list and you can click to uncheck the "Full Screen" mode.
000278 06/14/06	Everything has been running very slow since the user was migrated from the old Exchange server to the new one.	Unsure	Cleaned temp files and multiple old profiles.
000279 06/15/06	User cannot see the text when she types a new message in Outlook unless she manually changes the font to black each time she opens Outlook. She sets it back to black each time she opens Outlook (Tools/Options/Mail Format/Font), but it will not stay that way when she closes Outlook.	Email/Stationary options in Word are configured with a "Theme" using these font colors, etc.	Open Word and go to Tools/Options/General/Email Options/Themes. Pick the "No Themes" option and then "OK" your way out.
000280 06/19/06	User is trying to use Rightfax to fax but gets a message that his/her account has expired. When he/she clicks on OK it brings up a login box. The Rightfax configuration is set to use their network account.	Unknown.	User rebooted and Rightfax was working.
000281 06/27/06	A variety of applications/systems are requiring users to login that they don't normally have to login to.	A domain controller is failing.	Users may need to have their accounts unlocked because attempts to use these apps, along with failing domain controller, are simulating failed login attempts. Obviously the system admins will need to resolve the failing domain controller.
000282 06/29/06	User is trying to remote to his office PC from his home (or other remote location. He successfully logged in through VPN and verified that his office PC was on and logged in to. But he gets an error message that it cannot find the computer he is trying to remote to.	Not sure. May be a DNS issue.	Explained how to use the whole computer name instead of just the short name. (e.g. "myofficePC.gooberdomain.goober.goob" instead of just "myofficePC")
000283 07/05/06	User cannot see the forms in Outlook that are normally there. (Tools > Forms > Choose Form ...)	The Outlook forms cache is corrupt or full or something ...	Click on Tools > Options > Other > Advanced Options > Custom forms > Manage Forms and click on the "Clear Cache" button
000284 07/06/06	User wants to know how to get certain emails to go to certain folders automatically.	Lack of understanding.	1. Pick one of the emails that you have already gotten and right click on it. 2. Pick "Create Rule" from the drop down box. 3. click on the "Move email to folder:" button and pick the folder you want.
000285 07/10/06	User is not getting Rightfax notifications in Outlook even though thye can see their faxes in the Faxutil.	Not configured on the server side.	Notify Rightfax and/or server admins to correct this.
000286 07/12/06	When a thinclient user gets a fax in Rightfax, Outlook freezes up. They are forced to close Outlook and re-open it or even reboot.	Unsure	In Outlook do this: click on Tools click on Options click on Other folder click on Advanced Options click on Add-in Manager deselect the Exchange Scan.
000287 07/12/06	The spell checker in Word is not catching any of the spelling errors in a particular Word document. The spelling errors are obvious.	There is a setting in Word that you can use to avoid having certain text skipped by the spell check. In this case the whole document was selected and marked to be skipped in the spell check.	Highlight the portion that is failing to be checked (in this case the whole document). Then click on Tools > Language > Set Language and uncheck the "do not check spelling or grammar" box.
000288 07/21/06	User is not getting the little email notification popups when they get new mail like they used to.	Settings in Outlook need to be adjusted.	From the main window in Outlook go to Tools > Options > E-mail Options > Advanced E-mail Options and check the "When new items arrive in my Inbox" options that you want.
000289 08/02/06	Everytime the user hits the C key on his keyboard, it types a V on the screen and visa versa.	Someone had swapped the C and V key cap on his keyboard when he was away.	Pry the two caps off carefully and swap them back.
000290 08/02/06	Everytime the user tried to open a Draft email or reply to an email she gets an error message that says: "Outlook is opening Word as email editor." The error has no OK button and can't be closed. Outlook is hung and you have to use Taskmanager to close it.	According to Microsoft this is a problem if older versions of Office have been installed on the computer before the current Office 2003 or XP version. (In our case it looks like these settings were in the default image. Apparently the default image was not built from scratch.)	See this MS article #319796. What I did since I didn't have rights to change registry settings in the HKEY_LOCAL_MACHINE hive, was change just the setting in the HKEY_LOCAL_USER hive. I exported the HKEY_CURRENT_USER\Software\Microsoft\Office\8.0 key and then deleted it. That seemed to correct the problem this particular user was having.
000291 08/03/06	Laptop user's Outlook information (e.g. Address Book) is not accurate. E.g. The user I was working with had his old phone number in his Global Address Book. Even after unchecking the "use cached Exchange mode" setting, restarting Outlook, re-checking cached mode, and restarting Outlook, the old/wrong data is still there.	Not Sure	I haven't tried this yet, but I suspect if you close Outlook, unchecked the "use cached...", find and rename the .ost and .oab files (typically in \Documents and Settings\\Local Settings\Application Data\Microsoft\Outlook folder) being used, re-enable "use cached...", open Outlook, and download the Address Book, the problem might be saved. In other words, if you can't get rid of the old cached data, get rid of the old .ost and .oab files and recreate them. (That's my theory anyway.)
000292 08/04/06	An Excel file that is failing to save back to where it came from after she edits it. When I helped her save it to her personal drive it saved w/o any trouble. I re-opened that file and tried to save it back to the original location with a different name. It failed to save, but did not mention lack of disk space like it had earlier. I had her create a text file in this same location w/o any trouble. Not sure whether she is out of disk space on the network or if this particular Excel file is problematic or what.	The file in question had another session hung open on the server. The Admin said the drive was undergoing some maint. and this could have caused the problem.	The open session was closed and appears to be working correctly now.
000293 08/07/06	Everytime the user closes Outlook or Word they get an error message that says: "Word cannot save changes to the global template because it was opened with read-only access. Do you want to save the changes in a template with different name?	There are a variety of scenarios that can cause this error. In the case I was dealing with there was a "Normal.dot" file in the user's C:\Program Files\MS Office\Office11 folder, but the user did not have permissions to save or change files in this location.	I gave the user temporary admin permissions, removed the "Normal.dot" file from this folderand then removed their admin permissions again. Since the user had a Normal.dot file in their local profile I made sure Word was pointing to that location for templates in Tools/Options/File Locations. Another user was getting this and I just had to change the File Locations setting in Word to point to the default Normal.dot file in C:\Program Files\Microsoft Office\Office 11. You can read this bried article for more info. normal_dot-errors.txt
000294 08/08/06	In Outlook, how do I get the "From" box to show when I am sending an email so I can choose to send from another address other than my own. (e.g. When sending from the MyTeam group)	lack of understranding	Open a new email message to send. Click on the drop-down arrow to the right of the "Options" button and check the "From" option. click to enlarge
000295 08/10/06	User was trying to login to the network with a loaner laptop from his desk. The lights on the nic were working so it looked like a live connection. But everytime he logged in he would get a message that the domain was not available. When I tried to login, it logged me in ok.	The network cable he had plugged in to the back of the laptop was plugged in to his desktop on the other end. This gave him active lights on the nic and allowed me to login since I already had a local profile on this laptop.	Plug network cable into live network jack instead of the nic on the desktop PC.
000296 08/10/06	While working in a Citrix application user gets an error message that includes this text: "[DataDirect][ODBC Sybase Wire Protocol driver][SQL Server]There is not enough procedure cache to run this procedure, trigger, or SQL batch. Retry later, or ask your SA to reconfigure SQL Server with more procedure cache."	unsure	I got two calls in a row from users using different Citrix apps, but both got error messages that included this text. I had them both close all Citrix apps, log out of Citrix and then start them up again. Problems seemed to be gone.
000297 08/14/06	Everytime the user opens a Rightfax notification in Outlook she gets an error message: "The add-in 'C:\Program Files\RightFax\Shared Files\English\RFxMSx32.dll' could not be installed or loaded. This problem may be resolved by using Detect and Repair on the Help menu." click to enlarge	unknown	close Outlook Open Control Panel > Mail Click on Email Accounts Click on "View or change existing e-mail accounts" and then Next Make sure "MS Exchange Server" is highlighted and click on "Change" Set the MS Exchange server tothe appropriate Exchange server, uncheck "Use Cached ..." if necessary, and place the user's account name in the "User Name box. Click on "Check Name" Click on the buttons to finish this process and then have the user open Outlook again.
000298 08/15/06	I want to add an application shortcut to add to my "Send To" folder, but I can't see my "Send To" folder.	Profile settings have this folder hidden.	From Windows Explorer (or My Computer) find your way to your C:\Documents and Settings\username ("username" is your account name). Now in the address bar type: \SendTo after your username and press Enter. There are the contents of your current SendTo folder. Add any shortcut you would like to be able to send a file to when you right-click on a file and choose the "Send To" option.
000299 08/22/06	User is getting an error when going to an external website that is trying to download and install some updates.	User does not have necessary local admin permissions to install apps.	Temporarily add the user's AD account to an AD group that gives them local admin rights, have them logout and back in, and try the install again. Remove them from that AD group when done.
000300 09/01/06	User wants to be added to a an Exchange/Outlook mailbox so they can see the mail that is sent to this mailbox.	May be lack of user understanding or may need to have Exchange admins add them.	Before sending to the Exchange admins, see if they can already get into it, but just don't know how. Find out the exact name of the mailbox and then follow these instructions.
000301 09/07/06	User has lost some file(s) or folder(s) on a network drive and wants them restored from tape backup.	Often times the files/folders are merely misplaced. It's very easy for someone to inadvertently drag and drop them somewhere else and not even notice or not no where even if they realized they did so accidently. It may have been done by someone other than the person who now needs them.	Follow these instructions to try to find the lost files/folders before deciding to request a restore from tape backup.
000302 09/08/06	User's taskbar cannot be shrunk to just one line. The open tasks are on a second line below the Start button/Quick Launch line. User had these all on one line before and wants them back this way. bad good click on pics to enlarge	Lack of understanding	Open this document (taskbar_adjust.htm) for instructions.
000303 09/12/06	User is trying to add address from the Global Address List to his Contacts, but he gets this error message: "Some names could not be added to Contacts. The action could not be completed." click on pics to enlarge	There may be other causes for this error message, but in this case the user's Outlook profile was corrupt.	Recreate the user's Outlook profile. follow these instructions to do so. Outlook Profile Instrucs
000304 09/19/06	User gets an error that their copy of Windows XP is not genuine.	?	Check the instructions here.
000305 09/25/06	Customer calls and says his calendar items are failing to give him any reminders. He has the reminders set in each item, but reminders never pop up.	The Exchange cached data is corrupt.	1. Close Outlook 2. Go to Start > Control Panel > Mail > Email Accounts > View or Change Existing e-mail accounts > Change (MS Exchange Server) > uncheck the "Use Cached Exchange Mode" option > click Next > click Finish. 3. Open Outlook If this is a laptop user, close Outlook again and go back and re-check the "cached" option.
000306 09/28/06	An Excel file opens up in Outlook automatically, ready to be sent to someone, instead of opening up in Excel like it should. It may also give an error like: "filename.xls is already open. Reopening will cause any changes you made to be discarded. Do you want to reopen filename.xls? click on pic to see bigger version	User accidently saved the file while preparing to send it via Outlook.	See this document (excel_in_outlk.htm) for the resolution.
000307 09/29/06	Everytime I open an Excel spreadsheet from Explorer, certain characters are automatically typed in one of the cells. I can press escape to cancel the typing. If I open Excel first and then the file, it does not do the same. There are no macros involved in any of these spreadsheets. It doesn't matter what spreadsheet I open from explorer.	In File type settings for *.xls, in the DDE Message field for the "Open" action, extra characters have been added when they should not have been.	Go into Explorer > Tools > Folder Options > File Types and pick XLS from the list. Now click on the "Advanced" button and double-click the "Open" item from the list. The default text for the DDE message box is this: [open("%1")] Any other text outside of this will end up being typed into the cell that was being used when the spreadsheet was last saved. click on pic to see bigger version
000308 09/29/06	User is using a projector connected to a computer, but the display from the projector has cut off one side of the picture moved it to the other side with a wide black column in between.	The resolution on the computer is set higher than the projector can support.	Change the resolution on the computer downward until it gets rid of the problem.
0000309 10/03/06	User wants/needs to disable the touchpad on their Dell laptop (In this particular case he had added a wireless mouse, but the touchpad was so sensitive he would touch it with his hand inadvertently and move the cursor. Besides this, the wireless software had replaced the original Mouse utility so he could not disable the touchpad from within Windows.)	Lack of understanding.	Normally you could use the Mouse util in Control Panel to disable the touchpad (slidepad). But a way to do this outside of Windows is in the Bios Setup util on the computer. Here are the steps: 1.Power down laptop. 2. wait 10 sec. 3. Power up and press F2 key a couple of times just after Dell logo shows up. 4. Arrow down to POST Behavior, then right arrow once 5. Arrow down to Mouse/touchpad 6. Press Enter 7. left/right arrow to Serial Mouse 8. Press Enter 9. Press Esc 10. Right/left arrow to Exit 11. Press Enter
000310 10/04/06 M.E.	User is unable to enter any Calendar appointments or respond to meeting requests (accept or decline). No error message, the window never comes up to enter a new Appointment or meeting.	An extra instance of Outlook is running and creating a problem.	Close Outlook, open task manager, find the remaining instance of Outlook.exe and close it with the End Process button.
000311 10/05/06	User just moved to a new computer but Outlook is not working correctly. I remoted to his PC but could not get into Exchange settings. Had him reboot his PC. Same problem. I logged him off and logged myself in. Then I could move through the Exchange settings, but everything was ungodly slow. Just trying to log off took forever. Task manager did not show anything taking up resources.	Local Profile was corrupt.	Login to computer using account with local admin rights and rename user's local profile (e.g. rename C:\Documents and Settings\myuserid to C:\Documents and Settings\myuserid.old). Then logout and have user log back in. Explain that because Windows is creating a new profile for them they may have to reconfigure things like their Desktop, etc.
000312 10/11/06	User has a gray toolbar above their list of emails that has a button with one of the header names on it. They want to get rid of this gray toolbar. click on pic to see bigger version	This is a setting in Outlook. User probably set this up accidently.	Click on View > Toolbars and check Advanced if it isn't already. Find the "Group By Box" in the advanced toolbar and click on it. Then if you want to close the Advanced toolbar, go back to View > Toolbar and uncheck Advanced.
000312 11/03/06	User is trying to open or edit a recurring event in their Outlook Calendar and they keep getting an error that says "the object could not be found".	The user's "frmcache.dat" file is corrupt.	Have the user close Outlook. (remote to the user's PC if possible) Go to the user's C:\Documents and Settings\Userid\Local Settings\application data\microsoft\forms directory, rename the current "frmcache.dat" file. (You may have to type in the directory names starting with "Local Settings".) Now open Outlook again and the problem should be resolved as a new version of "frmcache.dat" is created.
000314 11/08/06	User to set up a Unix network printer on his PC.	Lack of understanding.	You have to find out the IP address of the particular printer. This is the hardest part of resolving this issue. You might be able to find it from another user's PC who is connected to this printer. Go to Start > Printers & Faxes and open the properties of the printer in question. Check the port it is using and see if there is an IP address there. Otherwise you might have to get the end user to print out a configuration page from the printer itself and find the IP address listed on there. Once you get the IP address do this: 1. Open Start > Printers & Faxes 2. Click on "Add Printer" 3. Click on Next 4. Select "Local Printer ..." and unselect "Automatically detect ..." 5. Click on Next 6. Click on Create a new port 7. Choose "Standard TCP/IP Port" from the drop down list 8. Click on Next 9. Type in the IP address 10.144.87.8 in the "Printer Name or IP address" box. (box below that will auto populate.) 10. Click Next 11. Click on Finish 12. Now pick the print driver of choice and finish the process.
000315 11/20/06	User wants to know how to configure Acrobat reader so pdf documents open to a specific zoom size. In this instance the user's pdf documents would default to the 39% size. He wanted them to default to a larger size so he wouldn't have to re-adjust each one that he opened up.	Just need to know how to configure Acrobat.	Click on Edit > Preferences > Page Display > Magnification and pick the size you want from the "Default Zoom" drop down box. Click OK and you are all set.
000316 12/06/06	User's email is not leaving their Outbox. I.e. They can't send any mail.	Outlook is not configured to send mail out immediately. The "Use Cached Exchange Mode" may also be enabled and contrributing to this problem.	1. Close Outlook 2. Go to Start > Control Panel > Mail > Email Accounts > View or Change Email Accounts > Change > de-select "Use Cached Exchange Mode", reset the Exchange server to "your.exchange.server.name" and reset the User Name to the user's ID > Check Name > Next > Finish 3. Start Outlook again 4. Go to Tools > Options > Mail Setup and checked the "Send immediately ..." setting
000317 12/07/06	User is trying to run a filter on his spreadsheet, but not all the items in the column are showing up in the filter list.	His spreadsheet has over 1,000 unique items in that particular column. 1,000 is Excel's limit.	Use Linux ;-)
000318 12/19/06	User opens an Excel spreadsheet but all that appears is a gray screen in Excel. (example) The filename does not show up in the Title Bar. The status bar at the bottom does say "Ready".	User has hidden the spreadsheet and saved the changes on exiting, unbeknownst to him/her.	From Excel (with the gray screen), click on Window > Unhide. Then save the file.
000319 01/09/07	User gets an error message when trying to open Outlook. Error says: "Cannot start Microsoft Outlook. Unable to open the Outlook window. The set of folders could not be opened. The server is not available. Contact your administrator if this condition persists. click on pic to see full size	The user's OST file is corrupt. Laptop users typically have an OST file so they can work offline. This means the "Use Cached Exchange Mode" is set in the Exchange server settings. This creates a copy of their Outlook mail in a *.ost fileon their hard drive. This file gets corrupt after time and can cause this problem.	Usually if you go into the Exchange Server Settings (via Control Panel > Mail ...), turn off the Cached setting this problem is corrected. But in one case I had to find and delete or rename the user's local OST file on their hard drive before Outlook would open.
000320 01/11/07	Hyperlinks in a Powerpoint presentation are changing by themselves. This may happen in other Office apps as well.	"By default, any Office app wants to be helpful and make hyperlinks relative." (see Q_21617215.html) In other words, you may enter the hyperlink initially with the full network path starting with the \\server\share\etc..., but Office will automatically convert this full path into an associated drive:\path.	"To fix the problem, you'll want to set your hyperlink base path so that it stays as an absolute reference. Go to File > Properties and put your absolute base path in the 'hyperlink base' field (looks something like: \\servername\sharename\folder). That way, it'll look for relative filenames in the \folder directory." (also from http://www.experts-exchange.com/Applications/MS_Office/Q_21617215.html)
000321 01/12/07	A user is creating hyperlinks to various pages in his Powerpoint presentation, but when he goes back to them and clicks on them, the path has changed and it's looking for some URL address.	There is a limit to the number of hyperlinks that can be used in a Powerpoint presentation (maybe in Office apps in general).	Solution is to break the Powerpoint document into smaller presentations and link them together.
000322 01/15/07	Network printer is not printing for anyone.	1. The top print job in the queue is stuck for some reason, therefore none of the other jobs will print. or 2. Memory conflict or memory full on the printer.	1. Open the print queue of the printer and delete the job that is stuck. If you don't have permissions to delete the job, contact the user whose job it is and have them delete it. Otherwise 2. Have the user power down the printer, wait about 30 seconds, then power it back up.
000323 01/18/07	Every time I open Word I get the stupid "Getting Started" pane on the right-hand side of the screen. I have to close it so I can use the whole screen for my Word document.	Typical Microsoft tendancy to cludge things up.	The simple fix is to click on Tools > Options > View and uncheck the "Startup Task Pane" option. click on pic to see bigger version
000324 01/25/07	User keeps getting error message about not enough room in email. I don't believe it was the typical message about her mailbox being too full.	The user's hard drive had less room available than the size of her mailbox. Outlook needs more space (probably temporary swap space) on the C: drive than that.	In this case the tech cleared off temp files and some old profiles that brought the free space up to over a gig. Bottom line is, you've got to cleanup the hard drive.
000325 01/30/07	Before Snag-it was installed I could use Ctrl+P to start the print process from most apps instead of having to click on File > Print.	Snag-it's default configuration steals the Ctrl+P function from Windows.	Go to Start > Printers and Faxes and right-click on the Snagit printer. Choose Properties > Advanced and uncheck the "Enable advanced printing features". click on pic to see bigger version
000326 02/06/07	User sent a series of faxes with Rightfax and got a response that each one needed attention before sending them.	The user failed to enter anything in the Name field when sending the faxes.	They can double-click on each fax in the Faxutil and put something in the name field and send the fax.
000327 02/12/07	User is getting an error message in Outlook about the size of their Junk E-mail list. Specifically, "unable to add to the server Junk e-mail List, You are over the size allowed on the server. The e-mail filter on the server will be disabled until your junk e-mail list has been reduced to the size allowed on the server."	The user's list of junk email addresses has reached the maximum limit. (I believe I read that it is around 512k.)	See this document: junk-email-list.htm
000328 02/16/07	Dell Laptop user is having one or more of these symptoms while connected to a docking station (APR Advanced Port Replicator). External keyboard and/or mouse do not work. Internet connection or network connection only works partially or very slowly. Maybe they can get to the Internet, but it's very slow. Printer does not work from the docking station. In any of these cases, if they take laptop off APR and connect it to Internet, printer, keyboard, etc. w/o the APR, everything works fine. Turning off the laptop and reseating the laptop on the APR does not help.	APR needs to be reset.	Power down the laptop, remove the power cord from the back of the APR, remove the laptop from the APR, wait 30 seconds or so, then plug the power cord back in to the APR, reseat the laptop on the APR, and power up.
000329 03/08/07	User is getting a login box when he tries to use Rightfax.	Just changed his network password earlier in the day and has not had to use it yet.	Had him turn his screen saver on to lock out the computer, then unlock it with his new network password. Forced his AD account to update to his system and Rightfax worked.
000330 03/28/07	Getting a login box when trying to open Outlook. User's network account is not locked out and not expired. When they logged out and back in to the network it failed to log them in and gave an error message that their computer did not match the network time.	Some how the time in the computer's bios got changed. Unsure how.	Have the user reboot their computer. On an HP they should press the F10 function key when they see the big blue "HP Invent" logo as it is just starting to boot up. This should take them into the CMOS/BIOS setup. Have them go into the "Standard CMOS Features" section, arrow to the item they need to change, and then use the Pageup or Pagedown keys to make changes. When changes are complete they can press the F10 function key, then Enter to save and exit.
000331 04/03/07	When I open the Citrix admin utility ("Management Console ...") via the PNA taskbar icon it stops and forces me to enter my password, where it didn't before. click on pic to see bigger version	Management Console configuration got changed somehow.	Open the Citrix admin tool ("Management Console ...") and go to View > Preferences and check the "Enable pass-through authentication" box. Click OK. click on pic to see bigger version
000332 04/03/07	User is trying to open a *.csv file in Excel, but gets an error message that someone else already has it open. It doesn't say who it is.	This file is on the network and someone else does have it opened already.	Open Explorer and change the View to Details view. Then right-click in the headers and choose to dsiplay the Owner. Now look at the file and you should see what the owner ID is. The ID should help you find the person in Outlook or another way. If the person who has it opened currently has made any changes, they would be the owner. Locate that person and see if they do. If not, you might try making a copy of the file so the person trying to use it can use it for what they need currently. (Explain though that there are now two different copies of this file.)
000333 11/23/07	Running the Windows 98 fdisk command on a newer/larger drives takes for ever to do the integrity check, and it has to be run twice. Is there a way to avoid this?	NA	Use the "/actok" when running fdisk. (i.e. "fdisk /actok") It still runs through a check, but goes faster.
000334 12/02/07	How do I increase the size of my VMware virtual disk? I chose the default size of 8Gigs originally, but now I'm running out of space.	NA	There are various ways to do this. Check this page for the way I did it. Check this link for some other ways.
000335 12/12/07	Can't boot my Windows 2000 or XP machine. Even when using a floppy disk with the three root system files (boot.ini, ntldr, ntdetect.com) it will not boot.	Tha master boot record or the boot sector on the boot partition may be corrupt. I've corrupted them myself on various dual-boot systems in particular.	You may be able to boot with the Windows 2000 or XP startup CD and choose to go to a recovery console then use the "fixmbr" and/or "fixboot" command line utils. See this MS article. fixmbr/fixboot
000336 12/30/07	The shortcut key I created for a couple of icons no longer works. When I try to re-create the shortcut, it still won't work.	The shortcut key was made on a shortcut that was copied and has since been deleted. I.e. the original shortcut with associated shortcut key combo is gone even though you still have a copy of the original shortcut. Therefore the shortcut key is no longer available even if it looks like it is and even though it may show as being in use by the copy of the original shortcut.	Delete the original shortcut (note where it is pointing first) and any copies, logout and back in, then create a new shortcut and configure it for the keyboard combo you want as your shortcut keys.
000337 03/03/08	In Outlook 2002 every time I click on a menu item it doesn't display all the items in the menu. Instead it has those chevrons at the bottom hiding a few of the items in the list.	Somebody at Microsoft who had too much time and probably needed to justify his job thought up this really "neat" idea of hiding little-used menu items. And of course, in order to show off there "neat" idea, they turn the feature "on" by default. (This explanation of course, is just my guess. Who really knows why Microsoft has such a habit of making easy things more complicated?) (Can you tell how much I love Microsoft?)	1. Go to Tools > Customize > Options 2. Check the "Always show full menus" item and click OK. I'm not sure if this works the same way in newer versions of Outlook.
000338 03/03/08	Similar to the item above, Windows XP hides seldom-used menu items by default. So if you want to see them, you have to move your mouse and click on the stupid chevrons at the bottom of the menu list. Argghhh!	See item 000337 above.	1. Right-click in a blank space on the taskbar on the bottom of the screen. 2. Choose "Properties". 3. Click on the "Start Menu" tab. 4. Check the "Classic Start Menu" circle and click on the "Customize" button. 5. Under the "Advanced Start Menu items", scroll all the way to the bottom and uncheck the "Use Personalized Menu". (I didn't know I had personalized the menu items, did you?) 7. Click OK all the way out.
000339 03/08/08	What keyboard combination do I use to open the screensaver?	NA	The keyboard combo is the "Windows key" + "L"
000340 06/28/08	When opening a *.pdf file in Acrobat Reader 8 (from the web or just locally) I get a series of two error messages. "A serious error has been detected and Adobe Acrobat 8 Professional cannot continue. Please reinstall the application and try again." Then, "The instruction at '0x02ab1243' referenced memory at '0x12284e88'. The memory could not be 'written'". click on pic to see bigger version	Some bug in Acrobat Reader 8?	Check these documents for possible fixes. Adobe_fix.txt and cs3clean.html
000341 08/04/08	When the user maximizes their Office app they can see the scroll bars and arrows for the document they're working on ok. But when they "restore" the application window to the previous size, they lose part of the scroll bar (e.g. the down arrow or the right arrow, etc.). click on pic to see bigger version	User has the file window set to a non-maximized size while the application window is also non-maximized. The combination is configured in a way that they can't see all of the file window inside the application window. This is why when they maximize the app window they can see everything ok.	Either the user can resize the file window to a size they can see everything with or they can click on the file window "maximize" button (which is probably the easier thing to do).
000342 09/01/08	While installing XP Home edition from a c:\i386 directory I got a message about C:\i386\asms\Policy\msft\WINDOWS\NETWORKI\NETWORKI\NETWORKI "not being there" or something. So I checked for files in that location on my c: drive and on the CD I had copied the i386 directory from. The was no such i386\...\NETWORKI directory to begin with. There was not even a ...asms\52\Policy... directory in the path though there was a \i386\asms\msft\WINDOWS\NET directory on both c: and the CD. ... I rebooted the computer and it booted into an XP menu with XP setup/install as the second option. Though it seemed to be missing a number of files, I escaped past those and continued the install. After a while I ended up at an error message that said "Win32LastError is 14001" and could not continue the setup.	Not sure but I suspect it had something to do with the length of the path being too long.	Had to re-fdisk and format the drive, then run the "winnt.exe" executable from the CD's i386 directory.
000343 09/07/08	After moving my web server box and hooking it up again, I could not get it connected to the network. When I ran the "ifconfig" command there was no IP address. I tried a different cable, reseated the cards and the memory, swapped out the network card, booted with two different live CDs, and even swapped the hard drive onto another PC attached to the same hub. That failed too. I tested my main PC and it was working fine on the Internet.	The hub choked for some reason. (see item 227)	Unplugged the hub's power supply, waited a couple of seconds and plugged it back in. Resetting the hub worked.
000344 10/31/08	I could not get my imaging test PC to boot up off a live CD.	I forgot the CD Rom drive was configured as a slave on the second IDE interface and I didn't have any drive connected as a master on that interface at the time.	I had to hook up another drive as master on the second interface (or reconfigure the jumpers on the CD Rom drive to be master). On this particular old Compaq I also had to go into the bios and set the slave drive on the second IDE interface to "auto".
000345 11/05/08	How do I get rid of built-in Window's apps that aren't listed in the Control Panel > Add/Remove Applications list?	NA	Edit the text file /windows/inf/sysoc.inf, search for the word 'hide' and remove it. You can then go to the Add or Remove Programs in the Control Panel, select Add/Remove Windows Components and there will be your prey, exposed and vulnerable.
000346 11/05/08	How can I identify tasks from the command line and kill them?	NA	Type "tasklist" to see a list of all the running tasks. To kill an item type "taskkill /pid#" or "tskill pid#".
000347 11/05/08	How can I use XP's Remote Desktop feature through NAT on a home network?	NA	Have the person email you a Remote Assistance invitation and edit the file. Under the RCTICKET attribute will be a NAT IP address, like 192.168.1.10. Replace this with your chum's real IP address -- they can find this out by going to www.whatismyip.com -- and get them to make sure that they've got port 3389 open on their firewall and forwarded to the errant computer.
000348 11/05/08	How can I run an application as a different user while logged in as someone else?	NA	You can run a program as a different user without logging out and back in again. Right click the icon, select Run As... and enter the user name and password you want to use. This only applies for that run. (If the "Run As" option does not appear, highlight the item in question, hold down the right Shift key, and then right-click. The "Run As" option should now be there.)
000349 11/05/08	How do I get rid of the stupid balloon tips that keep popping up? (e.g. automatic updates)	NA	Run Regedit, go to HKEY_CURRENT_USER/Software/Microsoft/Windows/Current Version/Explorer/Advanced and create a DWORD value called EnableBalloonTips with a value of 0.
000350 11/05/08	How can I speed up the Start Menu?	NA	Change the registry entry HKEY_CURRENT_USER/Control Panel/Desktop/MenuShowDelay from the default 400 to something a little snappier. Like 0.
000351 11/06/08	How can I speed up network browsing?	NA	Open up the Registry and go to : HKEY_LOCAL_MACHINE/Software/Microsoft/Windows/Current Version/Explorer/RemoteComputer/NameSpace (As always, it is safer to export the registry key to a .reg file before making any changes. That way if something isn't working right after your change, you can double-click on the .reg file you exported to put things back the way they were.) Under that branch, select the key : {D6277990-4C6A-11CF-8D87-00AA0060F5BF} and delete it.
000352 11/06/08	How do I configure "My Computer" to open up with the list of drives in the left window pane and the folders in a separate pane on the right?	NA	With "My Computer" open, go to "Tools > Folder Options > File Types". In the list of file types, highlight "(NONE) Folders". Click Advanced button and then in the Actions box, highlight "Explore", then click "Set Default". Exit out and you're all set.
000353 11/25/08	After re-imaging an XP computer it keeps bugging me about Windows Activation.	NA	See this info here.
000354 01/15/09	How can you edit services, device manager, user accounts, etc. on a remote system?	NA	See this document. (not sure if this works on "XP Home" or not.)
000355 01/23/09	After installing Service Pack 3 for Windows XP, the computer will not boot up into Windows. It keeps rebooting itself and will only open in Safe mode.	Caused by the way certain PC manufacturers designed their XP loads on systems with AMD processors. See this article.	Do this: Boot into safe mode, open a command prompt window, and type: "sc config intelppm start= disabled" (w/o the quotes of course, and yes there is a space after the equal sign.) or With a Windows XP CD, boot into the recovery console, and from a command prompt, run "disable intelppm" (These fixes are taken from the article mentioned at http://msinfluentials.com/blogs/jesper/archive/2008/05/08/does-your-amd-based-computer-boot-after-installing-xp-sp3.aspx)
000356 03/05/09	While working on a Dell Inspiron 8200 laptop the mouse cursor started moving by itself to the upper-right corner or lower-left corner of the screen. Regardless of what I did, I could not get it under control. I removed the Alps drivers for the touchpad, tweaked the mouse settings in various ways, moved the laptop away from any possible interference, tried it with and without a USB mouse attached, tried a few more things, and finally booted the system with a Knoppix CD. The mouse cursor immediately started doing the same thing in Knoppix.	May be food or other junk under the touchpad or pointer device in the keyboard. Or one of these devices is defective.	Work-around: In the BIOS I set the mouse setting to PS/2 so that when a PS/2 mouse is connected it disables the touchpad. Then I connected a PS/2 mouse to the PS/2 port and used that mouse w/o trouble.
000357 03/06/09	(Copied from Pcmag.com) I am using Firefox 3.0.5. While I'm browsing, for no reason, a box sometimes pops up saying "URL not valid and cannot be loaded." I remove it by clicking OK, but I find this annoying, especially since the frequency is very high. This happens only in Firefox.	One of the add-ons is not working correctly for particular web-sites. Add-ons along with browsers are constantly being updated.	Check Neil J. Rubenking's answer here.
000358 03/27/09	After switching to a new cable internet and voip, combined, provider the wireless router would not work correctly. The router would hand out an IP address to a computer attached via cable or wifi OK, but neither the router nor computers could reach the internet. You could see from the router's webpage interface that it was not getting an IP address from the cable modem. The modem in this case was an Arris Touchstone TM502 Telephony Modem (cable modem and VOIP adapter combined). The cable company technician tried several times to reset the router but could not get it work with the modem. Per the customer, the tech finally concluded that the router was defective (even though it had been working previous to him arrival).	This particular telephony/cable modem grabs the MAC address of the first device it gets attached to, and holds onto that MAC address as the only device it will give an IP address to (at least via the ethernet port). Even if you unplug the modem and even if you reset the modem with it's reset button. The battery in the modem keeps power to the phone in case of power outages, but apparently also holds the memory of the MAC address. I can only assume this is by design. I'm not sure if this is typical of telephony/cable combo modems or not. Judging from what I saw in the modem's manual you could connect a second computer via the usb port on the modem, but this still would not resolve this problem after someone connecting the modem to the computer first.	The way I solved this was to: (1) disconnect everything from the modem (including power cable) (2) remove the battery from the modem, (3 hold the modem's reset button in (I held it for about 30 sec.), (4) then reseat the battery, (5) power the modem up and let it initialize, (6) connect the router to the modem first and let the router initialize, (7) then connect the PC to the router and power it up. Another possible way to solve this is to use the "MAC address cloning" function on the router (if it has such). The basic steps would be this: Get the MAC address of your PC's network card with the 'ipconfig /all \| find "Physical" ' command. In Linux just use the "ifconfig" command. Disconnect router from modem and power down router and PC. Power up router and wait to initialize, Power up PC. Go into router web interface and use computer's MAC address to clone MAC address to router (this fools the modem into thinking the router has the PC's MAC add.). Now power everything down, re-connect router to modem and start modem, wait to initialize, start router, wait to initialize, start PC.
000359 03/28/09	When I open my Thunderbird email it will not open the inbox automatically. I always have to click on the inbox after Thunderbird has opened.	The "Check for new messages on startup" option is not checked.	Open Thunderbird, go to "Tools" > "Account Settings" (or "Edit" > "Account Settings", depending on the version of Thunderbird) and then click on the "Server Settings" option. Check the box by "Check for new messages at startup" and click on OK. Close Thunderbird and re-open to test it.
000360 04/17/09	In Internet Explorer (in this case IE 6) when you click on a link that opens a separate IE window, or when you open a separate IE window manually it will not open maximized.	The properties of the IE icon are not set correctly.	Locate the IE icon you use to open IE with and right-click on the icon. Choose "properties" and then look through the various settings for the one that gives you an option for "Maximized". I forget the exact name of the option.
000361 04/20/09	I want to update the Spybot detection files after installing it, but don't want the computer I'm scanning to be connected to the Internet (since I think it's infected and it is almost dead slow). So how do I get the latest files onto the dis-connected computer?		You can download the latest "Detection updates" from Spybot's website and copy them to the computer with a memory stick or some other media. You might want to scan the memory stick afterwards or at the same time.
000362 04/29/09	I deleted some large files (about 4.5Gigs worth), but then when I wanted to empty my Trash in KDE, the "Empty Trash Bin" option was grayed out.	?	I opened a terminal window and logged in as root. Then changed to the .local/share/Trash/files directory inside my home directory (e.g. /home/joe/.local/share/Trash/files). From here I deleted the "trashed" files with the "rm" command.
000363 08/06/09	After installing MySQL and PHP on my Linux server, creating a database for Joomla, and copying the Joomla files/folders into the proper place on the server, I was trying to complete the Joomla web install process. But every time I tried to complete the form with the server, database, username, and password, I would get this error: "Unable to connect to the database: Could not connect to MySQL".	I was using the wrong name for the server. I forgot that I was already remotely connected to the server via the browser and therefore "localhost" was the server name, rather than the server's hostname.	Typed "localhost" in the server box and filled in the other fields appropriately.
000364 08/10/09	When trying to install my first joomla template onto my test server I got this error: "Warning! - Failed to move file" After adjusting the permissions on the /tmp inside the joomla structure, I got a second error message that referred to the /templates directory inside the structure.	permissions on a couple of joomla directories on the server were not correct.	I changed the permissions on both /tmp and /templates to 777.
000365 08/21/09	When trying to do a new Joomla installation, the second step of the process displayed a red check by Mysql. I was able to proceed, but after entering all the pertinent info on the form page, it produced this error: "Unable to connect to the database:The MySQL adapter "mysql" is not available.".	"Php5-mysql" package was not installed on my Debian 5 server.	On the server, as root, I installed php5-mysql. ("apt-get install php5-mysql") Then I restarted the apache2 service. ("/etc/init.d/apache2 restart")
000366 08/23/09	After a fresh install of Windows 2000 on one of my systems, samba connectivity to my linux box failed.	W2K needs Service Pack 4 installed for samba functionality.	Installed Service Pack 4 on the Windows 2000 computer.
000367 03/30/10	How do I enable the Administrator account in Vista and/or Windows 7?	This account is not enabled by default. You have to enable it from a command prompt.	Go to Start > All Programs > Accessories and right-click on the Command Prompt. Choose "Run as Administrator". This will open the command prompt using the Administrator account. Now type "net user administrator /active:yes" and Enter. Log out of Windows and you should now have the option to choose to login with the Administrator account along with any other accounts you have on the computer. (If this is the first time the Administrator account has been used, there is probably no password.) To disable the account again, reverse the process only use the word "no" in place of "yes" after the "active" switch. (i.e. "net user administrator /active:no")
000368 04/07/10	Zip files in XP		XP will treat Zip files like folders, which is nice if you've got a fast machine. On slower machines, you can make XP leave zip files well alone by typing 'regsvr32 /u zipfldr.dll' at the command line. If you change your mind later, you can put things back as they were by typing 'regsvr32 zipfldr.dll'.
000369 04/07/10	Cleartype in XP		XP has ClearType -- Microsoft's anti-aliasing font display technology -- but doesn't have it enabled by default. It's well worth trying, especially if you were there for DOS and all those years of staring at a screen have given you the eyes of an astigmatic bat. To enable ClearType, right click on the desktop, select Properties, Appearance, Effects, select ClearType from the second drop-down menu and enable the selection. Expect best results on laptop displays. If you want to use ClearType on the Welcome login screen as well, set the registry entry HKEY_USERS/.DEFAULT/Control Panel/Desktop/FontSmoothingType to 2.
000370 04/07/10	Tasklist from command line.		You can at last get rid of tasks on the computer from the command line by using 'taskkill /pid' and the task number, or just 'tskill' and the process number. Find that out by typing 'tasklist', which will also tell you a lot about what's going on in your system.
000371 04/07/10	Hidden system software in XP		XP hides some system software you might want to remove, such as Windows Messenger, but you can tickle it and make it disgorge everything. Using Notepad or Edit, edit the text file /windows/inf/sysoc.inf, search for the word 'hide' and remove it. You can then go to the Add or Remove Programs in the Control Panel, select Add/Remove Windows Components and there will be your prey, exposed and vulnerable.
000372 04/07/10	systeminfo command		The "systeminfo" command in the command prompt will give all sorts of system information on an XP workstation.
000373 10/08/10	Don't know the administrator password in Windows XP.	NA	1. Open a command prompt from whatever account you are logged in to. 2. Type: net user administrator * and Enter. 3. Follow the prompts to change the password Note: To do the same in Vista or Windows 7, open the command prompt as Administrator. To do that, hold the shift key down and then right-click on the Command Prompt icon. This should give you an extra option to run as administrator.
000374 10/09/10	There is no command prompt available.	Many business/office/school PCs are deliberately configured this way for security reasons.	Open up Notepad and make a batch file with this line in it: start cmd.exe. Now double-click on the batch file you made and it should open a command prompt. (To run this batch file as Administrator in Vista/Windows7, hold the shift key down and right-click on the batch file. You should have the option to run it as administrator.)
000375 10/09/10	How to shutdown a remote computer.	NA	From a command prompt type: shutdown -i and follow the prompts/instrucs.
000376 10/25/10	Couldn't get my new D-Link DIR-615 wireless router to work right. I configured it the way I thought it needed to be, but when I connected to it from one of my wireless laptops I couldn't get to the internet. Or I could, but DNS translations were not functioning. I could ping or browse to a site with the IP address (if I knew it) but couldn't get there using the DNS name.	I think the problem was that the IP addresses of my Comcast DNS servers was incorrect.	I saved the current configuration of the router which I was using at the time piggy-backed to my old router (which was functioning as my network's DNS server). This was in case I needed to set it back to this configuration. Then I disconnected the old router and plugged my new one into my cable modem and configured it using the web-based configuration wizard. It was then that I noticed the primary and secondary DNS (Comcast) server addresses were totally different than what they had been on my old router. This seemed to do the trick.
000377 11/08/10	After replacing my old 802.11g wireless router with a new 802.11n D-link DIR-615 router I could not get the VOIP Grandstream adapter to work. It would work when I connected it directly to my modem so I knew it was not defective. I read several knowledge base articles that VOIP/Phonepower had that gave ways to configure the router for firewall settings and port forwarding to no avail.	Voip/Phonepower had to make a proxy setting change from their side.	When I finally got a hold of a live tech at VOIP he knew just what had to be done and he had it corrected in less than five minutes.
000378 01/25/11	On a Vista laptop the hard drive was partitioned into three parts. First one was a small one for recovery. Then the rest of the drive was divided in half. The first half was the C: drive and the second half was the D: and labelled as "Data". The problem was that the D: drive (in this case about 106Gigs) was full, but not showing any files to speak of, of any size. When you checked the properties of the drive, the pie chart would show up as fully used. But when you used Explorer to look at the drive and try to find what was filling it up, there were just a number of backup folders that showed up as empty. Couldn't even find any folders in them. Even using the command prompt in Administrator mode did not show any files of any size. I tried using the "attrib" command to see if the files were hidden, to no avail. When I deleted all of the backup folders I got more than half of the space back. But there was still something taking up about 45Gigs of space on D:.	Inside the $RECYCLE.BIN folder on D: there were tons of hidden sub-folders with 45Gigs worth of hidden (really hidden) *.zip files from backups.	I opened a command prompt as Administrator (Actually I finally configured this Vista laptop so I could login as Admin and then I logged in that way.). From the root of D: I could type: "dir $RECYCLE.BIN\.zip /s" and see all the .zip files including the total space used by them all. But if I changed into the $RECYCLE.BIN folder and typed: "dir .zip /s" it would not show me any files. I changed to the $RECYCLE.BIN folder and tried to delete all the sub-folders with the "rd" command, with several switches. Again, all to no avail. But when I changed directories to the root and typed: "del .zip /s" it deleted all the *.zip files on the drive and freed up all 45Gigs of space. (At least I seem to remember that's the way I did it. If I'm wrong I just have my "changing directories" backwards. But I'm pretty sure I described this correctly.) After fixing this I found an article on the web that described this problem and gave a couple of other ways to rectify it. Check this out -> full-D-drive.html.
000379 03/28/11	While re-imaging a Dell Optiplex GX270 PC with XP Pro, I could not get the sound drivers to install. I had downloaded three different drivers from Dell's website for this model but none of them would install. I kept getting an error message saying they failed to install.	Unknown	I knew that the sound card was built in to the motherboard and was an Intel AC97. So I installed the Intel AC97 drivers built in to XP and they worked fine. see screen shot here.
000380 03/30/11	This morning when we went to open our Thunderbird email on our Windows 7 laptop, there were no profiles in the profile manager window. So we couldn't open our email. We had had three different profiles previously.	The existing "profiles.ini" file had been replaced by a default one with no profiles listed.	I created new profiles for each of the existing ones, but pointed the folders for each back to the existing folders. See this article here for detailed instructions. See screenshot here:
000381 03/30/11	How do you configure Thunderbird to open the profilemanager when you start it?		To set my Thunderbird email icon so it would open the profile manager (this allows me to pick between my various email accounts when I open it) I had to add the "/profilemanager" option at the end of the "thunderbird" command. So right-click on the Thunderbird icon, choose properties, and add "/profilemanager" after "thunderbird". (e.g. "C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe" /profilemanager )
000382 04/07/11	I was trying to download updated drivers for an Optiarc DVD+-RW AD-7200S DVD burner from Dell's website. The drive came in a Dell Vostro 220 desktop PC. I used the service tag on the PC to try to find the correct driver. There more than twenty different drivers listed for that model Dell. There were only two Optiarc drivers listed but neither were an exact match. When I tried to install both I got the same error message. "Target drive is not found correctly." So I downloaded a driver from Sony (it's a Sony drive) and got the same result.	Dell's website doesn't match with the hardware they used in these PCs.	I did a search on Dell's website with "Optiarc AD-7200S" and found the exact drivers. Downloaded them, installed them and ... (to be continued)
000383 04/`4/11	Even though I had the "/profilemanager" switch on the end of the Thunderbird executable, the profile manager would not open up. I checked the profiles in Explorer and they were all there, but ...?	There was an extra instance of the thunderdbird executable running in the background.	Opened Task Manager and ended the Thunderbird.exe process that was running. Then My Thunderbird icon with the "/profilemanager" switch worked fine, opening the Profile Manager.
000384 06/28/11	Windows XP SP3 update hangs at "Finishing installation," and "Performing cleanup."	Not sure	Open Task Manager, close update.exe, reboot PC. See this article or this one.
000385 06/30/11	How do you get multiple lines sent in a "net send" command?	N/A	When typing the message part, instead of pressing "Enter" for the next line, hold the "Alt" key down and type the "2" key and then the "0" key (with the Alt key still down) on the numeric keypad, and then Enter. This will display "^T", but will place the following text (to the right of the ^T) a line below the previous text (to the left of the "^T").
000386 09/18/11	I got an old Proview 568 LCD monitor and could not figure out where to plug in a power cable of any kind.	Lack of understanding	The AC adapter plugs into the back of the video connector. see pic
000387 10/16/11	After tweaking Windows 7 Performance settings I did not have the option to show thumbnails instead of icons in Explorer for picture files. When I went back to the performance settings, the option for thumbnails was not there.		In Explorer, go to Organize > Folder and Search Options, then click on the View tab and uncheck the "Always show icons, never thumbnails" box. (click on picture to enlarge)
000388 10/18/11	How do you set up Logmein so it doesn't open automatically, but you can start it when you want?	na	Setup the two Logmein services to manual (disable the maintenance one of you want). Remove the Logmein listing in the Registry Run hive. Then set up an icon for the Logmein.exe file and add a space and the word "start" after the command. (You might need to put this after the last double-quote)
000389 10/19/11	How do I remote to a linux PC from a Windows PC?		1. From the Windows PC, ssh to the Linux pc. 2. Once logged in via ssh, run this command: x11vnc -many & 3. From the Windows PC start VNC viewer and use the Linux PC's hostname or IP address followed by a :0 (or other digit depending on the display number the x11vnc command used.) 4. x11vnc -display :0 (You can change the 0 to whatever number display you want.)
000390 12/28/11	I was having intermittent trouble accessing the internet from my Windows 7 laptop. I tried pinging various sites and sometimes one would work while others didn't and visa versa. Browsing would work on and off and there seemed to be no rhyme or reason to when or where.	I think the DNS cache on my laptop was corrupt or something.	I opened a command prompt as Administrator (right-click on the Command Prompt icon and choose to run as admin) and typed: ipconfig /flushdns and then type: ipconfig /registerdns That fixed it.
000391 12/28/11	How do you see the DNS cache on a Windows PC?		From a command prompt type: ipconfig /displaydns \| more
000392 12/29/11	In OpenOffice Writer it automatically formats for lists and bullet points. I didn't like it doing that and was trying to figure out how to turn that feature off.		Go to "Format" > "Autoformat" and uncheck the "While Typing" option. And/or go to "Tools" > "Autocorrect" and uncheck the "Apply numbering ..." option. (Or do both.)
000393 12/31/11	Had a desktop PC that was making a loud noise intermittently. There was no rhyme or reason to when the noise was sounding and when it wasn't.	The fan on the video card would get very loud on and off. Don't know why.	See this article for a fix. "How to Fix a Loud Video Card Fan"
000394 12/31/11	Every time I went to the download.cnet.com website I got a message that it was being blocked on "this domain" because it had downloads with malware. "Sorry, but download.cnet.com is blocked on this network. This site was categorized in: Adware, Software/Technology Contact your network administrator"	The DNS server addresses my router was using were OpenDNS servers and OpenDNS was blocking download.cnet.com.	I switched the DNS server addresses on my router from OpenDNS DNS server addresses to Comcast DNS server addresses. The OpenDNS server IP addresses were 208.67.222.222 and 208.67.220.220 and I changed these to 75.75.75.75 AND 75.75.76.76 (Comcast).
000395 01/02/12	The robocopy command I was using in my backup batch file on my laptop, kept copying files that hadn't changed even though I was using the /mir switch.	The target drive I was using to save the files to was on my Linux server.	I had to add the /fft switch to the robocopy command and then it would only copy newer files/folders.
000396 01/09/12	I could not get my tablet PC to connect to my wireless router. It saw the router ok, but when trying to get an IP address from the router, it failed.	My router encryption was set to WPA2/TKIP&AES and my Dopo MD-702 tablet could not use the AES encryption.	See these instructions for how I changed my D-link DIR-615 router encryption to "TKIP" only.
000397 01/14/12	I have a batch file on my Windows7 laptop that uses the "net use" command to delete the exisiting drive, if it exists, then re-map the drive to my Linux box. Sometimes when I use the batch file I get this error message (even though I know the drive is not currently mapped): "System error 1219 has occurred. Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again.."	In my case I had a text file still opened that had been opened from the mapped drive.	I closed the opened text file and the batch file then mapped the drive without any trouble.
000398 02/03/12	How can you tell what OS, webserver, etc. and website is using?	NA	Check out this web page for suggestions. http://www.webmasterworld.com/forum23/2031.htm
000399 02/11/12	Could not delete items in Windows Media Player (12) playlist.	I think it's a buggy feature of Windows 7.	I had to close Media Player, open Explorer and put this in the address bar: %LOCALAPPDATA%\Microsoft\Media Player, and then delete all the items in the directory. Unfortunately not all of them would even delete because the "Windows Media Player Network Sharing Service" was running. So I had to close my current network connection in order to be able to turn the "Windows Media Player Network Sharing Service" off. Then I could delete the remaining files from the Media Player directory.
000400 02/20/12	Various folders in Windows7 are inaccessible unlike in Windows XP.	Microsoft changed the locations of some folders and hid them in Vista and Windows 7.	See this document: win7-hidden-folders.txt
000401 02/21/12	When I ran my batch file to map a drive to my Linux box I kept getting this message: "System error 1219 has occurred. Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again.."	Still had one drive mapped already and my batch file was only set to delete one of the two that were previously mapped.	I added a line in the batch file to delete the second drive before mapping any other drives.
000402 06/23/12	When I uploaded the html file I had edited to my website along with some new associated jpegs, one of the pictures would not display on the webpage even though it did when I tested it locally. I double checked to make sure it had uploaded ok and it had.	When it got uploaded, for some reason it did not keep the permissions it had locally. It had no read permissions for group or world, so it would not display.	I changed the permissions to the file on my website using my ftp client to do so. I gave it read permissions to group and world (744) and that corrected the problem.
000403 07/23/12	How do I start and stop Windows services from a command prompt.	N/A	Use the "sc" command. To start a service type: sc start servname To stop a service type: sc stop servname For more detail see this document.
000404 11/18/12	Was trying to configure a Linksys EC10T PCMCIA ethernet adapter on an old Win95 laptop. When I started searching for drivers for this I came across this page: Cisco forum	Old problem that "Pcgramps" (that's me) had and solved.	Use the Windows 95 built-in "Linksys Combo PCMCIA EthernetCard" driver.
000405 02/14/13	Trouble adding sound to an Impress (powerpoint) presentation		See this document.
000406 02/23/13	I couldn't figure out how to boot my Windows 8 HP 2000 notebook to my bootable Linux USB thumb drive.		See this document for intructions.
000407 03/06/13	Where did the "Startup" folder go in Windows7?	-	C:\Users\username\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
000408 04/04/13	When trying to start the Cisco VPN client I get an "Error 56" message saying that the service needs to be re-started.	The Cisco VPN service is not started. In my case, I had stopped it and set it to "Manual" in order to conserve resources.	Right-click on "My Computer", click on "Manage", then "Services and Applications", then "Services". Find the Cisco VPN service and start it up.
000409 05/07/13	I could not find where or how certain processes were getting started on my Windows 7 laptop. I looked at the list of services, and looked in the two places in the registry where I normally find executables getting started: HKEY_LOCAL_MACHINE or HKEY_LOCAL_USER/Software/Microsoft/Windows/Currentversion/Run	There is another place in the Registry.	HKEY_LOCAL_USER/Software/Wow6432Node/Microsoft/Windows/Currentversion/Run is also used to start executables.
000410 05/22/13	How do I schedule tasks from the command line in Windows 7 & 8?	NA	Check out this article.
000411 05/23/13	I couldn't figure out how to change the font colors and sizes in a Wiki.	Lack of experience.	Check the code of the following text for examples. Smaller red font Really big green font Normal size, light aqua
000412 05/23/13	The title on the Main page of my Wiki is not what I want it to be. How do I change it?	NA	1. Login with an account that has permission to do this. 2. Click on the "Move" link. 3. Type what you want the title to be into the "To new title:" box. 4. Click on the "Move page" button
000413 05/23/13	When trying to create a new Postgresql database I got this error: createdb: could not connect to database postgres: FATAL: Ident authentication failed for user "myuserid"	The "myuserid" Linux account does not have rights to create a Postgresql database.	Sudo with the "postgres" account, and then use the "createdb" command. (e.g. sudo su - postgres)
000414 05/23/13	How can I see a list of existing postgresql databases on a Linux box?	NA	Login with sudo under the postgres account (e.g. If the Postgres account ID is "postgres", type: "sudo su - postgres") and look at the contents of the /var/lib/postgres/8.4/main/global/pg_database file.
000415 05/23/13	How can I edit the navigation bar on a wiki page?	NA	If you have permissions to do so, do this. Open any page in the particular Wiki and login. Then remove anything to the right of ...index/php in the URL address box, and paste this text: ?title=MediaWiki:Sidebar&action=edit after the .../index.php
000416 05/23/13	When the user clicks on the "Select All" button (upper left-hand corner) in an Excel 2010 spreadsheet and then tries to do a sort, they get this error message: "The operation you are about to perform affects a large number of cells and may take a significant amount of time to complete. Are you sure you want to continue?" When they click on "OK" to continue, they get this error message: "Excel cannot complete this task with available resources. Choose less data or close other applications." (see screenshots excel-sort-err.jpg) Currently this seems to be happening only on PCs that have a combination of Excel 2003 and 2010 installed. When using the same Excel file on a virtual PC or another PC without Excel 2003, these errors do not occur.	Unsure. Suspect this is a bug in Excel 2010.	The solution/work-around is to avoid using the "Select All" button and use the Ctrl+A keyboard combination to select everything without all the extra empty rows and columns. Then do the sort.
000417 05/23/13	The taskbar is missing from the bottom of the desktop. Even trying to grab it below the bottom of the screen does not work.	?	Use the Windows key on the keyboard to open the menu (or use the Ctrl+Esc keyboard combo). Then navigate to the Control Panel > Taskbar and Startmenu settings. Check the "Auto-hide..." box and then "Apply". Now un-check the "Auto-hide..." box and then "Apply" again. See screenshot below.
000418 05/23/13	Different users had a variety of problems with Outlook email. One user could not open or save an attachment. He got an error message that the operation could not be completed. Another user tried to forward an email with an attachment to another user, but the email never arrived in the other user's inbox. She tried sending to more than one person to test, but only got the same result. Going into webmail would open Outlook Webmail, but an error message showed in the right-hand window pane for the inbox, outbox, and several others.	Log files have grown too big and are taking up too much space. There is just enough space that simple emails could get through, but nothing of any size.	Remove log files. Some emails might have to be re-sent because they have failed enough times that the server has stopped trying to send them.
000419 05/23/13	A user's PC keeps having warning messages pop up with the "Windows Ultimate Security Patch" application, warning them that their computer is infected, and recommends that they "Activate" this product to protect their computer.	The application that is warning the user is actually a "roque application" type of virus itself.	This document has two sets of instructions for removing this virus. You may need to use them in conjunction with each other to remove this virus from the PC.
000420 05/23/13	A particular user cannot get to an internal company website when most everyone else can. (e.g. User tries to go to the PO system and gets this error: "Error:No configuration file /var/www/cgi-bin/htmlos.conf")	The DNS settings on this user's PC are different from everyone else's.	Go into the network settings on the user's computer and configure the DNS servers to match the ones that are working. (Click on the picture to enlarge.)
000421 05/23/13	Every time I tried to upload this one picture file to my Wiki, I got an error that: "File extension ".jpg" does not match the detected MIME type of the file ..."	Even though the file had the correct extension, the Mediawiki did not recognize it as a correct type. I suspect this one file didn't get saved correctly when I created it.	I opened this picture file in Paint and saved it again as a .jpg. It uploaded fine then.
000422 05/23/13	User was having trouble with Excel 2010. It took way too long just to open, but worse, when the user opened certain spreadsheets and tried to sort them, they took forever to sort. I mean "forever". When I checked Taskmanager, Excel was taking up around 785 Megs of memory.	Not sure of the exact cause, but suspect with four different versions of Office installed, there was probably some conflict or registry problem. (Note: this was an XP Pro system.)	I ran a system restore before doing anything. Then uninstalled all four versions of Office ('03 Stndrd, '03 Pro, '10 Stndrd, and '10 Pro) and then rebooted. I created a second restore point and then ran the freeware Ccleaner and cleaned up a bunch of temp files and then a bunch of old registry settings. I rebooted again and then installed Office 2010 Pro. I had her test and everything worked fine.
000423 05/23/13	Users on a particular citrix server are not able to access their network drives. They are getting an error when trying to open a file on one of the drives that "Not enough storage is available to process this command."	The "IRPstackSize" setting in the server's registry is too small.	Follow these steps: Log onto the server as Administrator Start the registry editor (regedit.exe) Move to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanServer\Parameters Double click on IRPstackSize Increase the value. Valid ranges are between 1 and 12. Click OK Reboot the machine.
000424 05/23/13	Links to files on Windows servers cannot be opened in Firefox even though the same can be opened in I.E.	This is a difference between I.E. and Firefox. (see http://kb.mozillazine.org/Links_to_local_pages_do_not_work	Follow the instructions in this document to configure Firefox to be able to open files on Windows servers. ff-ietab.htm
000425 05/23/13	When trying to do a mail merge with Word 2010 and an Excel 2010 spreadsheet as the database, the user got this error message: "The file contains custom XML elements which are no longer supported by Word. If you save this file, these custom XML elements will be removed permanently.", When they clicked on the OK button they get a "Header Record Delimiters" dialog box with beginning data that does not seem to be from the spreadsheet. As they scroll down in this box, they do start to see their spreadsheet data, but are not sure how to use this in the mail merge. (click on pic below to enlarge)	Not sure. Maybe there is a way to use this, but it is easier to work around this in another way.	Re-save the Excel spreadsheet in an Excel 97 - 2003 format and use that spreadsheet as the database for the mail merge.
000426 05/23/13	I hate the icons that show when I use Alt + Tab to move between my open programs in Windows 7. It's hard to see which one is highlighted and harder to identify the programs than it was in Windows XP. (click on pic to enlarge) How can I get the ones back that XP used?	Microsoft can never leave a good thing alone.	Open the registry (If you don't know how, you shouldn't be messing with the registry!) and go to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer. In the right pane, create a new DWORD (32-bit) value and name it "AltTabSetting". Change the value from 0 to 1. Then log out and back in. (click on pic to enlarge)
000427 06/10/13	Can't connect to the internet from most of my PCs at home. Reset the modem/router a couple of times and it shows that it is connected, but still can't ping anything on internet or get to any website. Then found that one laptop was getting to internet without any trouble.	My DNS server was down. The one laptop was not configured to use my DNS server.	Rebooted the DNS server and everything was ok again.
000428 07/05/13	How do I calculate the numbers of available host IPs in a particular netmask?	NA	See this document.
000429 05/23/13	Cannot connect to the home wifi (or any) with an Acer Aspire One notepad computer. It shows a couple of wifi access points but will not connect to any.	The wireless receiver has accidently been turned off.	To turn the wireless card on or off on an Acer aspire One notepad, there is a slider switch on the front of the notepad just below the front of the keyboard. Slide the switch to turn the wireless on or off. It is a toggle switch.
000430 09/05/13	After re-imaging my Windows 8 PC I was having trouble getting my Samba connection to work.	I forgot to configure my Windows 8 PC with my workgroup name.	Configured the workgroup name correctly and rebooted. All was fine then.
000431 09/12/13	User is trying to remote to his office PC from his home (or other remote location.) He successfully logged in through VPN and verified that his office PC was on and logged in to. But he gets an error message that it cannot find the computer he is trying to remote to.	Not sure. May be a DNS issue.	Explained how to use the whole computer name instead of just the short name. (e.g. "myofficePC.gooberdomain.goober.goob" instead of just "myofficePC")
000432 09/12/13	User is trying to open or edit a recurring event in their Outlook Calendar and they keep getting an error that says "the object could not be found".	The user's "frmcache.dat" file is corrupt.	Have the user close Outlook. (remote to the user's PC if possible) Go to the user's C:\Users\Userid\AppData\Microsoft\FORMS directory, rename the current "frmcache.dat" file. (You may have to type in the directory names starting with "Local Settings".) Now open Outlook again and the problem should be resolved as a new version of "frmcache.dat" is created.
000433 09/12/13	How to start or stop a Service on a remote Windows computer.	NA	1. From your PC right-click on "My Computer" and then "Manage" 2. Click on "Action" then "Connect to another computer..." 3. Type in the name or IP address of the remote PC. 4. Double-click on "Services and Applictions" and then on "Services" 5. Find the service you need to work with and start it or stop it as needed.
000434 09/12/13	How can I see running services from a command prompt?	NA	Type: sc query or sc query \| more or for a more abbreviated list type: sc query \| find "NAME"
000435 09/12/13	How can I start or stop a service from the command prompt?	NA	Type: sc stop servicename (where "servicename" is the name of the service) or sc start servicename
000436 09/23/13	How do I remove applications in the Add/Remove list when they won't leave when I try to uninstsall them?	NA	Open the registry (use the regedit command as administrator) and go to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall From there, look for the DisplayName of each item so you know what you want to delete. Delete the items you want. As always when working in the registry, you may want to export the settings before making changes as backups.
000437 09/24/13	How do I get rid of that annoying Homegroup icon and program?	NA	Run the "services.msc" util and stop the one or two Homegroup services. Then set them to "Disabled".
000438 10/11/13	How do you change the "admin" password of a new wiki you have started?	NA	Remove the whole "Enable LDAP Authentication" section in the .../www/mediawiki/LocalSettings.php file. Then login as "admin" and you will have the option to change the password. Once you have changed the password, add the LDAP section back to the LocalSettings.php file again. To make this process a little easier, make a copy of the LocalSettings.php with the LDAP settings section included, and name it "LocalSettings.withldap" and a copy without the LDAP settings section, and name it "LocalSettings.noldap". So now when you want to change the admin password (which you may never need to do again), you can just copy "LocalSettings.noldap" to "LocalSettings.php", go into the wiki and change the password, then copy the "LocalSettings.withldap" to "LocalSettings.php" and you're good to go.
000439 10/11/13	How do you run an mp4 video file in a loop on a Mac?	NA	To run an mp4 video file on a loop on MAC do this: 1. Open the mp4 file in QuickTime Player, but do not maximize it. 2. From the Quicktime menu, click on View > Loop. 3. Then expand it to full screen if desired (and press Esc to get out of full screen).
000440 10/11/13	How can you run a *.wmv video file on a Mac?	NA	To be able to use a *.wmv file on a MAC, convert it to an MP4 file. You can use something like this website: http://www.convertfiles.com/
000441 10/11/13	How do I fix corrupt files in Windows 7?	NA	To scan for & repair corrupt files in Windows 7 1. Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. 2. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow. 3. At the command prompt, type the following command, and then press ENTER: sfc /scannow For more information, please refer to this Knowledge Base article: How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
000442 10/11/13	To add an item to the Navigation column in my wiki I did this:	N/A	Logged in as admin. Opened the wiki page I wanted to add to the Navigation list. Copied the URL for that page from the address bar. (might want to paste this to notepad or somewhere else temporarily) Went to this link to edit the Nav bar. http://mysite.com/wiki/index.php?title=MediaWiki:Sidebar&action=edit Added a line where I wanted the new item to go and pasted the URL from above (third item), added a vertical pipe (above the backslash on keyboard), and short description to display on NAV bar. Saved my changes.
000443 10/11/13	When trying to upload a picture to my wiki, I got this error message: The upload directory (public) is not writable by the webserver.	The permissions on the "image" directory are not set correctly.	Logged in to my Linux server that the wiki is running from. With the root account, I changed the permissions of the "image" directory to 777. (I thought I had read that it was the wiki/skins/common/images directory that needed to be changed. But when I changed this it had no effect.)
000444 10/11/13	I couldn't figure out how to change the font colors and sizes in my wiki.	Lack of experience.	Check the code of the following text for examples. Smaller red font Really big green font Normal size, light aqua Smaller red font Really big green font Normal size, light aqua
000445 10/20/13	I couldn't map my home network drives using my SMB linux shares. It kept giving an error message.	I had turned off the "TCP/IP Netbios helper" service on my Windows PC.	Turned the "TCP/IP Netbios helper" service on again.
000446 10/20/13	I was trying to troubleshoot a flakey internet connection in a user's home. Sometimes it would work ok and then a few minutes later it stopped or was just going extremely slow. The user had an internet modem and a separate router. After an hour or so of working the problem it seemed that everything pointed to the modem, which seemed a little too warm.	It wasn't the modem.	I finally replaced the ethernet cable going from the modem to the router. That fixed it.
000447 10/28/13	I was having trouble with a new Windows 7 PC attaching to a Samba share using the "net use" command. I kept getting a "System error 1240 has occurred" error message in the command prompt.	Forgot to install the plainpassword reg file.	Downloaded the reg file I needed from my site and double-clicked on it. Then rebooted.
000448 01-06-14	When trying to run "Windows Update" on a Windows7 Home PC I kept getting an error message with "Code 80072f8f".	The date and time of the PC was way off. In this case it was set to a time in 2002.	I went to a DOS prompt and used the "date" and "time" commands to correct the date/time on the pc. Then Windows Update worked without any trouble.
000449 01-22-14	After installing phpvirtualbox on my Linux server, when I tried to access it from my browser I just got a totally blank webpage.	see resolution	I had to install libapache2-mod-php5.
000450 01-28-14	When trying to run my old Quickverse program in a Virtualbox (ver. 4.2) XP system, I kept getting this error: SYSTEM ERROR: Attempt to unlock memory that is not locked. The only way I could close the error and the program was with Taskmanager.	The particular version of Virtualbox affected my Quickverse app somehow.	I downloaded the old version 3.2 of Virtualbox and that allowed Quickverse to work.
000451 02-13-14	After transporting a PC home to do some work on it, I could not get it to boot passed the Dell logo screen. I tried unplugging various cables on the back to see it that would have any effect, all to no avail.	I suspect during the drive the insides of the PC got jumbled and the motherboard didn't recognize the memory being there.	I opened the case and re-seated all four memory sticks. Then I powered it on and it booted without any trouble.
000452 03-17-14	Windows 7 pro laptop kept booting to a black Windows Repair screen that said to insert the Windows 7 repair CD. When I inserted the repair disk I had downloaded, and booted to it, I would go through various methods to try to repair the 128Gig SSD drive. The built-in methods would not repair the problem and neither would any of the suggestions I found online that had command line tricks. Even after I reimaged the drive from a sysprepped Windows 7 pro computer with three partitions, and then ran Windows repairs, it still failed to solve the problem.	Not Sure	I finally wiped the hard drive with a Live Linux boot disk and the "dd" command. Then I installed a 64bit version of Kubuntu desktop to see if it would install or if the SSD drive was actually toast. Kubuntu installed and ran fine on the laptop. So then I fdisked the SSD drive with a live Linux boot disk and created three separate partitions in the needed sizes and file-type systems, and made the correct partition as the boot partition. When I reimaged it this time with the sysprepped images it worked. (I don't think I had to run the Windows Repair from CD this time.)
000453 04-07-14	After a fresh install of Windows XPpro the Start Menu would pop up automatically every time I logged in.	A missing registry setting, but don't know why.	Open the registry with admin permissions. Go to HKEY_CURRENT_USER > Software > Microsoft > Windows > CurrentVersion > Explorer > Advanced Add a DWORD value named "StartMenuInit" Change the value of StartMenuInit to 2. Close registry editor, logoff and back in.
000454 04-27-14	Firefox, I.E., Chrome, or other browser is infected with the "Conduit Search" adware. You can't change your home page away from what Conduit brings up.	Typically this gets installed along with some freeware that you install.	See either or both of these documents: Conduit Removal or Conduit Removal 2
000455 07-30-14	User's Browser homepage is basically blank with a box or two. The address is home.tb.ask.com and there is a "PDF to Doc" toolbar. They can't get rid of this.	Probably while installing some other freeware, this got installed because they didn't read all the extra stuff during the installation.	Check these removal instructions: DOCtoPDF-toolbar.htm
000456 07-31-14	Windows XP desktop I was working on would boot to the Windows logo and then start loading drivers. At a certain point it would reboot itself. It didn't matter whether you booted normally, DOS only mode, Safe mode, or any other. The same thing would happen. As I worked on the PC it got to the point where it would not boot much at all any time a hard drive was connected. Didn't matter whether it was an IDE or Sata drive. The power light would come on for a few seconds, then go off for a few seconds, then repeat over and over. I did get it to boot and run Linux off of an 8Gig USB memory stick as long as no hard drive was connected.	One resistor inside the power supply was swollen and bleeding.	I replaced the power supply and all was well. What seemed to be a corrupted OS was actually a bad power supply.
000457 09-24-14	My Windows 8.1 laptop would not recognize any usb devices. The wireless mouse was still working until I unplugged it's adapter from it's usb port and tried it in another usb port. Then even when I plugged it back into the port it was working on, it wouldn't detect it.	I suspect some MS update did something to mess this up, but don't know for sure.	I opened device manager and deleted all the USB devices listed, then rebooted the laptop. When it came back up, all the usb devices were back in place in the device manager and my wireless usb mouse was working right away.
000458 10-01-14	I was trying to change IME bios settings on an MPC Clientpro 365 PC, but didn't know the password.	NA	I opened the case, removed the CMOS battery, held a paper clip across the battery terminals to short it, and held the power button in; all for about thirty seconds. When I was done I put the battery back, closed the PC, re-connected all the cables and botted up into the bios. When I got into the IME section of the bios I had to use "admin" as the default password and then was able to change the password and make the changes I needed. (I may not have tried "admin" as the password before going through all this, but ...)
000459 11-01-14	Whenever trying to login to an online bank account you would put in the ID and password and instead of logging in it would give webpage with an error message that Internet Explorer cannot display the webpage" and something about diagnostics. You could see in the address bar that the URL was "https://cm.netteller.com/login2008/Authentication ...". I tried with accounts at two different banks. I also tried with a make believe ID and password. So it wasn't specific to one account or one bank.	I'm not sure, but I think some security setting or antivirus setting related to I.E. had been changed and the "cm.netteller.com" site was blocked. If not this, it was some sort of I.E. setting/configuration. I could login with Firefox.	Resetting I.E. back to default settings/configuration resolved this problem. Check the Windows version under the "Troubleshooting" section, and then the "Reset Internet Explorer" instructions here: I.E. Reset
000460 11-14-14	I was unable to login to my web server hosted by 1and1.com. I could not display any of my webpages, could not ssh to it, or connect to it in any way from any of the computers or even my android phone. But I had someone in another location get on my web pages without any trouble. So I tried getting onto my website using the Tor anonymous browser. That worked fine.	I figured for some reason my IP address at home was being blocked on 1and1's servers.	After a couple of emails to and from 1and1 tech support, they unblocked it. I could have reset my IP address using my web-based router config, but since I have the current IP pointing to my own web server I really didn't want to go through the process of changing that.
000461 11-21-14	When installing Lubuntu 14.04 on an old PC I got this error message part way into the install: ubi-prepare crashed	I had a hard drive on the same interface with the DVD/CD drive but in the bios I had the hard drive configured for "high performance". The details in the bios mentioned this could affect other drives on the same interface. It was, indeed, affecting the DVD drive negatively.	Went into the bios setup and changed the "high performance" setting on the hard in question, to "compatible".
000462 11-23-14	How can I fix a desktop computer power supply to run if not connected to any motherboard. (In this case I was trying to use another power supply to power extra hard drives outside the computer case.)	N/A	Make a connection between two wires on the connector that normally connects to the motherboard. Use a paper clip to complete a circuit between the green wire connection and either a black wire connection on either side of the green or the blue wire connector two wires away from the green. (see picture) Instructions I read said to connect the green to one of the black wires on either side. But I discovered in testing that some power supplies used the blue wire instead. (click on picture to enlarge)
000463 11-23-14	On this webpage with multiple columns and rows (using frames), the far right column ran off the page so that I would have to scroll to the right to see the whole page. This was not the way I had originally designed it.	One of the entries far down the document was using the "pre" and slash "pre" tags in the far right column entry. This caused that column to be whatever the whole width of the text was inside the "pre" tags.	I removed the "pre" tags and edited as necessary.
000464 01-03-15/TD>	While working with a new Windows 8 HP Notebook laptop I didn't know how to get into the BIOS setup.	NA	The F10 function key is used as soon as the HP logo shows up. While in the bios I configured it to pause 5 seconds during boot. In this case I also configured it to boot to a USB device first, in legacy mode.
000465 01-03-15	How do you boot into Safe Mode in Windows 8?	NA	Check out this article.
000466 01-06-15	After turning a variety of Windows services off on a Windows 7 laptop, scrolling in various windows/screens was not scrolling smoothly.	Desktop Window Manager service had been turned off.	I reset the "Desktop Window Manager Session Manager" service to "automatic" and rebooted the laptop. Scrolling was smooth again.
000467 01-06-15	The mouse cursor on a Dell Latitude D610 laptop kept moving off to one side or another of the screen. Whether using a mouse, touchpad, or the keyboard button, I could not control the mouse. Sometimes I could get control back after messing with the mouse, but this kept happening. Even when I booted with a Linux live CD I got the same results.	It had something to do with a defective keyboard pointing stick. (This one was missing the top of the stick. But other comments I saw on the web didn't mention this piece missing.)	With the touchpad drivers installed you can go into the mouse settings in Control Panel and disable the "Pointing Stick". That took care of the problem.
000468 02-12-15	A Windows 8 desktop had a C: drive that was about 40Gigs in size and a D: drive of over a Terabyte. The C: drive was almost full. I couldn't figure out what was taking up so much room.	The C:\Windows\WinSxS was over 20Gigs in size.	I used the "Disk Cleanup" tool in the "Administrative Tools" program folder per these instructions: (click on picture to enlarge)
000469 02-15-15	Couldn't figure out how to change a Windows 8 password with a Linus CD the way I used to before EUFI and Windows 8 came around.		Check out this article here: Windows 8 password recovery
000470 03-21-15	Didn't know how to connect my Android tablet to a computer and transfer files back and forth.	lack of knowledge	Check out this video: Connect Android to PC
000471 04-20-15	When I turned my laptop on this morning I could not connect to the internet with my wifi connection. I could get places within my home network, but not the internet. When I connected via an ethernet cable it worked fine. I tried all the typical things I normally would, all to no avail. I even tried connecting to a hidden wifi router with no success. When I did an "ipconfig" from a command prompt the IP address was a 169 address.	Something was wrong with the wifi driver even though the device manager didn't show any problem.	I download the latest wireless driver for my laptop from the manufacturer's web site, removed the old driver and installed the new one. (I suspect I might have had success just removing the old driver and re-installing it. But it was better to get the newer one installed.)
000472 04-30-15	When trying to reformat some Western Digital 2TB external drives in NTFS format it was taking approximately 3 days from a Linux PC using the "mkfs.ntfs" command.	Not sure. (I was formating two at the time and it might have been faster with just one. ... Whatever!)	I downloaded the Western Digital Formatter utility, designed specifically for their external drives. When running it from my Windows 7 PC it only took about one minute.
000473 06-04-15	Couldn't get the printer to print anything. Found that there was one document in the print queue that would not delete when I tried to do that. Therefore no other print jobs could get through.	Not sure why or how a job gets stuck and refuses to be deleted.	I found this solution on the web and it worked for me. From the Control Panel, open Administrative Tools and select Sevices. Browse down to the print spooler service, right click it and select Properties then click on the Stop button. Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder. Restart the computer and you should find the document has been removed.
000474 06-09-15	I can't get a remote desktop connection to work on my home network.	Remote Desktop is not available on home versions of Windows 7 or 8.	Use VNC instead.
000475 06-13-15	I couldn't get my new wireless Canon Imageclass DBP6030 printer to work from the various PCs on my network.	The DNS server setting and network domain name setting were not configured. I think the lack DNS server setting on the printer's network settings were the main problem.	I used the IP address of the printer to get to the printer's configuration web interface and added the IP address of my DNS server and my network domain name. Then I was able to print ok.
000476 07-06-15	The volume icon was missing from my taskbar on my Windows 8 computer and there was no option in Control Panel to tell it to show on the taskbar.	Not sure why it disappeared.	Check out this video: How to recover missing volume icon
000477 07-15-15	Which services should I disable and/or set to manual in Windows 7?	NA	See this list: services-to-close.htm
000478 07-31-15	After changing our wireless network with a new SSID, I couldn't figure out how to re-configure our Canon Imageclass LBP6030w wireless printer.	Paper documentation from Canon was useless, I couldn't find the install CD, and Canon's website and manual for the printer was also useless.	I finally found the file I needed to run (with a computer connected via USB cable to the printer). I figured you had to connect via USB and run some configuration program, and I was correct. Click on the screenprint below to see the file I used on a Windows XP computer.
000479 07-31-15	After fixing a Windows 8 computer that would not print and testing by printing from various apps, it would not print from the Chrome browser. When trying to print from Chrome by clicking on the printer icon, or using the Ctrl + P shortcut, it would show a blue "Save" button in place of the "Print" button.	The Chrome browser has a "default printer" setting that apparfently had reset itself to print to a pdf file when the printer wasn't working.	Changed the default printer in Chrome's settings to use the default printer instead of a pdf file.
000480 07-31-15	Windows 10 update/install will configure and install a bunch of options that people really wouldn't want installed if they understood.		Here is a document with my suggestions for the Windows 10 update process: Windows 10 update
000481 08-01-15	I was trying to download photos from my little old Vivitar Mini Digital Camera. I installed the "My Camera" app on my Windows 8 computer but every time I connected the camera and then opened the "My Camera" app I got an error message that said it couldn't connect to the camera.	The driver for the camera never got installed.	I had to manually update the digital camera from the device drivers list and point it to the folder where the driver was located. Then it connected fine in the app.
000482 08-02-15	After upgrading to Windows 10 on my Windows 8 laptop, I could not get my wireless connection to work with the static IP settings I had. It would work if I set it for DHCP.	Unknown	Once I did an "ipconfig /release" from a DOS prompt it worked.
000483 08-02-15	Besides the trouble with my wireless connection mentioned above, I couldn't get the Windows Start button to do anything. Also, other icons on the taskbar would not work (e.g. the wireless connection button).	I think it just hadn't finished the whole update configuration.	Just after I got my wireless connection working correctly (see previous item) the Start button and taskbar icons started working ok. I really can't see how this could be related, but who knows.
000484 08-16-15	After setting up a new Windows 7 PC on my network, I could not get it to see the samba shares I had on my Linux server. I could ping the Linux server with both IP and DNS name. If I used the "net use" command I kept getting a "network error 53" error message.	I had turned off the "TCP/IP Netbios helper" service on the Windows 7 computer because I had been setting it up for someone who wasn't using samba.	Once I turned this service on it worked just fine.
000485 08-25-15	Was working on an old Windows XP PC that had the Windows desktop turned sideways. I physically turned the monitor on it's side in order to research the problem. I thought there was a display setting of some sort that I needed to change, but I couldn't find anything.	It is easy to accidently hit the Ctrl+Alt+right-arrow or Ctrl+Alt+left-arrow combination, accidently turning the display and not know how to get it back.	I did a quick search on the internet and found that the simple solution was the keyboard combo of Ctrl + Alt + up-arrow. Use the right or left arrow with this combo to turn the display sideways.
000486 09-01-15	On my Dell ST22101 monitor a blue box with white padlock keeps showing up in the middle of the screen. It is obvious that this is a function of the monitor and not from a webpage. Sometimes I can't get it to turn off. Sometimes I when it shows up, none of the menu buttons on the lower right side of the monitor's case will respond. Even the power button failed to respond. Unplugging and plugging the monitor back in would not even fix this.	?	This link here says holding the menu button in for 15 seconds will resolve this. I suspect there may be more that has to be done.
000487 09-21-15	I had an ASUS desktop that would not turn on fully when I hit the power button. The fans would turn on, but the power light did not come on and the system did not boot up. Sometime if I hit the side or top of the case it would jar it into starting fully. Sometimes I would turn it off completely and try again until it would come on. There seemed to be no rhyme or reason. Then I opened the case and tried pushing down on the cpu at the same time I turned it on. This seemed to work more frequently.	Cpu might not have been seated soundly? Not sure.	When I removed the cpu and fan, cleaned off the thermal compund, put new thermal compund on the cpu, and reseated the cpu and fan, this solved the problem.
000488 09-21-15	On the same Asus PC as in the above item, it kept doing weird things. Sometimes it would give a strange error message during the boot process. Other times the system would just hang. And other misc...	Bad memory.	I ran a memory test which showed a ton of errors. I removed the original memory that was in the system when I got it and it worked fine with only the opther memory I had added to the system previously.
000489 09-25-15	My Windows 7 system kept booting to a menu with two options 1. Windows 7 2. Windows 7 home premium (recovered) Only the "recovered" option would work.	Not sure	To get it to boot to the recovered option by default I followed these instructions: Win7 multiboot default
000490 10-01-15	How do I fix Windows XP so it keeps getting updates after Microsoft has ended support?		See this document here: XP updates continued
000491 10-03-15	How do I get rid of the Windows 10 updating stuff on my Windows 7 or 8 PC?		See this article here: Win10 update removal
000492 10-03-15	I already know my hard drive has S.M.A.R.T. issues. But I want Windows to stop telling me every time I login.		Go to Start > All Programs > Accessories > System Tools > Task Manager. Open the Task Scheduler Library on the left-hand window. Then go to Microsoft > Windows > DiskDiagnostic. Right-click on the two items there and disable them. (You may want to end the DFDWiz.exe process in Task Manager or reboot after disabling the two items.)
000493 11-19-15	I didn't know how to get to the Startup folder in Windows 10.		I think the first location below is for all users, but not sure. The second one is specific to the user account. C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup C:\Users\UserName\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup (where UserName is the particular account name/folder.)
000494 11-23-15	When trying to install XP on a used laptop that I inherited, I kept getting the error message that "Setup did not find any hard disk drives ..."	XP was not designed to install on SATA drives.	Go into the bios and set the SATA drive to act like a non-SATA drive. See this article.
000495 11-26-15	What is a "security freeze lock" on a SATA drive and how do you get rid of it?		See these instructions
000496 01-13-16	I had one USB thumb drive that I formatted as Fat32 from my Linux machine. It worked fine there, but my Windows 7 machine did not recognize it no matter which USB port I plugged it into.	Windows needed a driver updated.	I went into Device Manager on my Windows 7 machine and found an unknown device. I updated the driver for that device and Windows found and installed the correct driver online. Then the thumb drive worked fine in Windows.
000497 01-23-16	I had a laptop with a broken screen that I had an external monitor connected to in order to use it. Something happened that made the external monitor stop working when booting up normally. I had Windows Vista on the laptop. Using the FN + F4 laptop keyboard function would not switch the display to the external monitor. If I booted in safe mode the external display was working.	Forgot about the login window sitting there on the dark broken laptop screen, waiting for me to enter the password.	All I had to do was type the login password and hit enter, then the external display turned on.
000498 03-07-16	My Android phone kept giving me an error message when I tried to download a picture from an incoming text message. It kept saying, "Currently unable to download. Please try again later."	My "Mobile data" was turned off in the network settings of my phone.	Opened Settings > Networks and turned on the "Mobile data".
000499 04-07-16	How do I sysprep a Windows machine in preparation to copy it to a different machine or to move this hard drive into a different machine?	NA	See this article here: Sysprep Here is a Technet article about Sysprep
000500 04-09-16	What is the difference between "sleep" mode and "hibernation" in Windows?		See this explanation: Sleep vs. Hibernation
000501 04-12-16	How do I get rid of the Windows 10 update reminder if I don't want to install 10 on my system?		Go to control panel, Programs and Features, View installed updates, then find and uninstall the update called KB3035583. You might need to reboot, but that should get rid of it.
000502 04-22-16	To view services that are currently running under svchost.exe check this document:		svchost.exe services
000503 04-25-16	How can I see if any Windows files are corrupt?		Open a command prompt as administrator and run this command: sfc /scannow
000504 04-26-16	Task manager shows 100% CPU usage and the item that is using almost all of it is svchost (netsvcs). How do you fix this?		See this article here: How To Fix Svchost-netsvcs.html
000505 05-28-16	Windows 10 (or earlier version) gives a blue screen with error message on bootup and never gets into Windows. The error says: The boot configuration data for your PC is missing or contains errors. File: \Boot\BCD Error code: 0xc000014c ... click on this pic to see larger	Probably various ways boot sector gets corrupt. Computer may have been turned off while in hibernation. While trying to research this problem I used Hirne's boot CD and when trying to mount this partition it had to fix a hibernation error on the partition (sda3).	I booted with a Windows 7 64bit recovery DVD I had created from one of my Windows 7 PCs and chose the Command prompt option. Then I typed this command: bootsect.exe /nt60 all It only took a second or two to do whatever it did and then I rebooted. "All better!"
000506 05-28-16	How can I change a Windows account password using Linux if I forgot it or don't know it?		Boot with Linux and mount the Windows partition from a command line. Go to the /Windows/System32 folder Move the Utilman.exe file to something else as a backup. - e.g. mv Utilman.exe Utilman-exe.orig Copy the cmd.exe file to Utilman.exe - cp cmd.exe Utilman.exe Reboot the computer into Windows and at the login screen click on the dotted circle with the two arrows cutting off one corner. From the command prompt type: net user to show the names of the various accounts. Now type net user Username * where "Username is the name of the account you want to change the password for. Type a new password twice as asked, then type the word exit and press Enter to exit the command prompt. Use your new password to login.
000507 05-30-16	My Windows7 (or Windows 8) computer got upgraded to Windows 10, but I would like to go back to my previous version. How so I do that?		You only have a month to go back once you've been upgraded. Here's how: Undo Windows 10 upgrade
000508 05-30-16	I turned on my onscreen keyboard but now it opens up every time I login. It's not hard to close it. But how do I configure Windows so it doesn't open automatically?
000509 06-14-16	After cleaning up a Windows 7 PC something was taking up 100% of the cpu and hanging the computer for at least 5 minutes at a time. When I check error logs I saw this message that was repeated multiple times: Session "Microsoft Security Client OOBE" stopped due to the following error: 0xC000000D	The Microsoft Antimalware Service was the culprit.	Check out these instructions for the fix.
000510 07-09-16	How do I reset a forgotten administrator password in Windows?		See these instructions.
000511 07-26-16	I was trying to upgrade a Windows 7 PC to Windows 10 and it was getting stuck at the "Getting Your Upgrade Ready" screen. It took forever to get up into the 90s percent-wise. And then seemed to get totally stuck at 98%.	?	I researched and found out if you disconnect all drives besides the hard drive, it would go through in a timely fashion. So I turned it off, removed any USB devices (even speakers), and disconnect the DVD drive cables. Then I booted up and started over.
000512 08-06-16	I changed some sort of setting on my android cell phone and lost all the appointments I had put in my calendar app.	see solution	To get all the calendar items back on my android phone I did this: 1. Opened the calendar app 2. Tapped on the three dots in top right corner 3. Chose the "calendars to sync" item 4. checked the box next to my gmail account 5. Clicked on "save"
000513 08-12-16	How do you configure a Chromebook laptop to print to a shared printer on a Windows PC or to a wireless printer in your house?	na	See these instructions.
000514 08-25-16	What are the different types of DVI video ports/adapters?		See this document.
000515 11-10-16	After installing Windows 7 on a laptop and activating it, I was trying to run Windows Update to get it as updated as possible. But everytime I tried it would act like it was searching and would just sit at the "Checking for Updates" window with the little scroll continually running. But nothing ever happened. And Task Manager never showed any network activity.	Unknown	I googled these three updates (KB3102810, KB3135445, & KB3138612) one at a time, in order, to get to the Microsoft website to download each. Then I installed each, one at a time, and rebooted. After that I ran Windows Update and noticed there was some network activity going on. After a while it showed a whole bunch of updates I could download and install. All thanks to this webpage: https://social.technet.microsoft.com/Forums/windows/en-US/fbe997ca-3340-4587-ba5c-a3c573511cdc/windows-7-updates-stuck-at-checking-for-updates?forum=w7itprosecurity UPDATE 12-08-16 - On the next PC with this trouble, I had to disable the Windows Update service before I could get these three updates to run.
000516 11-15-16	Is there a way to repair a laptop (or desktop) motherboard easily?	NA	I came across this possible solution on a forum for Dell Inspiron 15 3000 laptops. It can't hurt to try if the only alternative is to replace the motherboard. Laptop motherboard easy repair
000517 12-12-16	How do I get rid of Onedrive in Windows 10?	NA	See these instructions from Techjourney.net: Remove Onedrive
000518 01-03-17	Couldn't get the Direct TV Genie Mini to work. Even the new one they sent out wouldn't work. If I used the red reset button or unplugged the Genie and plugged it back in, in order to reboot it, it would go through the boot up process and the self-check and then after 20 or 30 seconds it would turn off. Multiple calls to their tech support did not help. I finally scheduled a visit from one of their techs.	I didn't know the blue light on the front of the Genie was an on/off button. Every time it rebooted it would finish by turning off.	All I had to do was turn it back on by pressing in on where the blue light was. (Far left side on front of the Genie.)
000519 01-12-17	When trying to add a local user account on a new Windows 10 PC, the "Add someone else ..." option is grayed out.	Microsoft doesn't want us making accounts they can't monitor easily.	See these instructions.
000520 02-06-17	After selling a refurbished Windows 7 PC to a guy, he was having trouble with his wireless internet connection on the PC. He had bought a USB wireless adapter and was using it to connect to his wifi. I checked to see that it was getting an IP address ok. And it would open his home page in a browser, but wouldn't go any further. He opened the AOL Desktop program he had installed and it did the same. Opened it's homepage but no further.	The wireless adapter was defective.	He tested the adapter on another computer and got the same results. So he took it back where he bought it and got a replacement that worked.
000521 03-23-17	I was working on a computer that had one printer installed and connected by usb cable and one connected wirelessly. We could not print to either of them however. At one point we tried to remove one from the "Devices and Printers" but it just sat there forever saying it was deleting.	The print que for the wireless printer had one job that wouldn't print and wouldn't allow us to delete it.	For the usb printer I turned it off, removed it from "Devices and Printers" then turned the printer on and reinstalled the driver. For the wireless printer we turned it off and then found the print spooler service that was running in Taskmanager and ended that task. Then we removed the printer from "Devices and Printers", rebooted the computer and reinstalled the drivers. (In this case we used the HP software to install the drivers, but had to be careful to un-check the junk settings HP wanted us to install.) See this screenshot of the Taskmanager process we ended.
000522 04-06-17	A friend had a laptop with Windows 10 and she couldn't find the cursor anywhere. She thought the laptop had accidently gotten switched to tablet mode.	In tablet mode there will be no mouse cursor.	Use the keyboard combo of Windows key + A opens the Action center on the right side of the screen. Or put your finger in the far lower right corner of the screen and slide finger toward the center of the screen. Then tap on the Tablet Mode box to turn tablet mode off. (click on image below for larger picture.)
000523 04-22-17	How to get rid of some Windows 10 default junk	NA	See this article here.
000524 05-02-17	A Windows 10 user forgot their login password.	NA	Click on this link.
000525 05-25-17	I got a hard drive out of a broken laptop and wanted to get the Window 8/8.1 key to install it on another computer.		Check out these articles. In this case I connected the laptop hard drive to one of my other computers and booted with a Lazesoft USB drive. Here are the two articles: recover Windows key from a hard drive. recover Windows key with Lazesoft utility.
000526 06-01-17	When I tried to turn the Windows Firewall on in a Windows 7 computer, I got this error message. "Windows Firewall can't change some of your settings. Error code 0x80070422."	?	I opened a command prompt as Administrator, then used the "services.msc" command to open the services utility. Once that opened I located the Windows Firewall service and set it to open automatically and then I started it.
000527 07-16-17	Our Lenovo laptop would not turn on at all if the battery was in the laptop. This happened after I bought a new battery for it. When I put the new battery in, even after charging it fully, and even with the ac adapter plugged in, the laptop just would not turn on. Pushing the power button did absolutely nothing. No lights, no nothing. So I put the old battery in and even though it used to power on with the ac adapter, now it did nothing.	Ac adapter did not have the necessary output power to turn laptop on while also charging the battery.	I found another ac adapter that had a higher output amount and that worked. (The bad adapter was a12v output while the good one was 20v output.)
000528 08-23-17	Laptop will not connect to wireless network.	built-in wireless adapter is not turned on.	Use the designated function key (possibly in conjunction with the fn key) to turn on the wifi adapter.
000529 08-25-17	If your touchpad laptop has lost the mouse cursor and Item 522 above does not resolve the issue, here is another solution.	A mouse setting has disabled the cursor.	See this document for instructions on getting your mouse cursor back.
000530 08-31-17	A Windows 10 computer would not boot into Windows. This was originally a Windows 7 PC that was updated to 10. No matter what option I picked with all the options available at the big blue options screen, it kept saying it couldn't fix it. When I chose to boot into a Dos prompt, it left me at a Z: drive and neither the Z: drive nor the C: drive had a full Windows folder on it. All the Windows folder had it in was one sub-folder. (I forget what is was called. Maybe "opt"?) I finally tried to re0install Windows 10 off of my Windows 10 install usb key. That failed too.	I think this computer was shut down improperly by just turning off the power. And one message I saw at one point in my research made it look like the computer had been in hibernation when it was turned off.	I finally entered the Dos prompt option (I think while I had booted off of my Windows 10 usb drive) and found that there was an E: drive that seemed to have a lot more stuff on it than C: or X: (but I didn't think to compare at the time.) I ran chkdks /f on the E: drive and then rebooted. Windows booted up finally, but had some weird issues. After getting all the Windows updates that were available, everything seemed to work fine. (Before the updates, one thing that didn't work was the start button.)
000531 09-08-17	When I tried to use my Facebook account, the whole screen/page was blank (white) except for the title bar. I tried in different browsers on different computers all to no avail. At the same time I could use mt other facebook account with no problems.	Not Sure	Click on this picture for the solution: (I had to perform this on each computer and each browser).
000532 10-18-17	How do you move the location of user folders away from C:\Users\username? E.g. If the laptop ssd hard drive is only 30gigs (like a couple of my customers' were) and it's almost out os space. So you want to move the location of the Downloads, Documents, Pictures, etc. folders off of the hard drive.		See these instructions here: How to change user folders location.
000533 10-22-17	Windows 10 computer will not open Windows on bootup, but gives a blue screen error that says, "Unmountable Boot Volume".	either a corrupt partition, corrupt files, or a defective hard drive.	See this article for possible fixes.
000534 10-26-17	I couldn't get a desktop PC to boot to the bootable Windows 10 usb stick that I had. (It wouldn't boot to the Win 10 dvd I had either but that may have been because of the way a DVD created on one drive doesn't always work on a different drive.)	Related to the EFI/UEFI bioses on computers.	I set the bios on the computer to "legacy" mode and then it booted to the usb stick.
000535 11-10-17	How do you remove all the junk apps that comes with Windows 10 by default?	NA	Read these instructions
000536 11-10-17	One of my customers had a Dell laptop that only had a 32G hard drive. The drive was an eMMC drive, soldered on the motherboard and there was no way to replace it with a larger drive. So with only MS Office installed and all the customers files being stored on an SD card, there was still too little space left on the hard drive to run the latest Windows 10 update.	Dell was stupid in building a laptop which only had a 32G hard drive and no way to upgrade!	After some research I found someone else who had run into this problem and they downloaded the MS "Windows Creation Tool" for Windows 10 and re-installed Windows 10 from that. That left more space available (w/o all the Dell junk). I think I can also free up more space using item 535 right above this entry. I also moved the user files/folders location to the SD card again. (see item 532 above)
000537 11-15-17	When trying to run the sysprep /generalize /oobe /shutdown command I kept getting an error message: (click on image) When I checked the Windows\system32\sysprep\panther\setupact.log file, it had a series of error messages at the bottom with one referring to the "Marchofempires" game being installed but not "provisioned" for all users.	Not sure, but I think this may just be a Microsoft glitch.	I used the Ccleaner utility to uninstall any games Windows 10 had installed by default (in this case there were three), cleaned the registry, and rebooted. Sysprep worked fine then.
000538 11-30-17	How can I remove the Homegroup feature from Windows 7,8,10?	NA	See these instructions: HomegroupRemoval.html
000539 12-08-17	How can I reset a Windows 10 password if I have forgotten the correct one?	NA	Check out these instructions.
000540 01-18-18	I could not get the HP Photosmart 5510 scanner to work from either my Linux PC or Windows PC.	Not sure	Since this is a wireless printer/scanner I found that I could go to the web interface of this printer scanner and run the scan from there from either PC. Then just save whatever I scanned to where ever I wanted.
000541 02-09-18	One of my customers was getting an error message about javascript not supported in the browser he was using to login to a website he needed to login to regularly.	Firefox (and maybe other browsers don't support the java add-on anymore. (I think it is due to security risks.)	Mozilla has a version of Firefox that is specifically designed to keep supporting javasoft. Check out my link here to install download and install this version of Firefox and then Java.
000542 02-10-18	After upgrading my Sony Vaio VGMFS840 to Windows 7 I could not find an updated video driver for Windows 7. The video card was an Intel Graphics Media Accelerator 915GM ...	Sony did not have any updated drivers for Windows 7 for this laptop. (This laptop was built with XP.)	I found a Windows 7 driver for an HP computer with the same graphics card and installed that successfully. (I renamed the file I downloaded to "Intel-915GM_Win7-32.exe".
000543 03-29-18	The mouse arrow is not showing on the screen.	mouse settings	See this article
000544 04-04-18	Almost every page I opened in Firefox gave me the message "Your connection is not secure". I could go to advanced and add the certificate and then get to the page, but the same thing kept happening on almost every page I'd go to.	The time and date on my computer was off. In this case it was a few months too old.	I changed the time and date on the computer so it was correct. I rebooted for good measure (but probably didn't need to) and all was well.
000545 04-05-18	How do you remove apps in Windows 10 with Powershell?	NA	See this article copied from askvg.com: Remove apps with Powershell
000546 04-10-18	The sound on my little Inspiron 700m laptop wasn't working at all. I tried with earphones plugged in but even they wouldn't work.	I must have accidently turned it off with the Fn + F5 keyboard combination.	Used the Fn + F5 keyboard combo to turn it back on.
000547 04-15-18	I could not figure out how to remove the old Google account from my old Alcatel Pixi 4 android phone in oder to be able to root it or use it however I wanted. (e.g. If I wanted to give/sell it to someone else.	I HATE Google!	I found this Youtube video and followed their directions. Alcatel Pixi 4
000548 05-02-18	The time in Windows is way off on my dual-boot system.	Because of a differenece in the way Windows and Linux keep track of time by default.	See this article. Basically it boils down to this: Run this command as root in Linux: timedatectl set-local-rtc 1 --adjust-system-clock. Then use the "date" command to set the correct time in Linux.
000549 05-09-18	How do you disable Cortana in Windows 10	NA	See this article
000549 05-19-18	How do you create/edit a user account from a command prompt in Windows 10?	NA	1. Open a command prompt as administrator. 2. Type: net user newname /add (where "newname" is the new account name). 3. Type net user username newpswd (to change "username's" password to "newpswd") 4. Type net user newname /delete (to delete "newname's" account
000550 05-29-18	Customer had a refurbished laptop that he couldn't connect to wifi. It was a Windows 7 laptop and the network connection icon on the taskbar said there were no connections available for wifi.	I wasn't thinking ... duh!	There was a little wifi switch on the front of the laptop that had to be turned on. (Lots of laptops have a switch or a keyboard combo to turn the wifi adapter on or off.)
000551 06-05-18	I had a Dell Optiplex 755 that would not boot, but had an orange flashing power button any time it was plugged in.	Replaced cmos battery and tested but did not solve. Removed memory but it kept flashing orange.	When I removed the hard drive, the problem went away. I replaced with another hard drive and all was good.
000552 06-05-18	While working on a customer's Windows 10 laptop, no matter what network connection I tried to use (ethernet or any wifi), everyone of them would say "no internet".	Windows Firewall was the culprit. At least in this instance.	I turned Windows Firewall off but it still failed. Once I rebooted, the problem was resolved.
000553 06-07-18	How do you do a Factory Reset on a Windows 10 PC.	na	Read this article.
000554 06-09-18	I was so sick and tired of my Samsung Android phone always changing what I was typing, to what it thought I should type. I figured there had to be a setting I could change to fix this, but how and where?	Researched online.	Open the settings on the phone. Then got to "General Management" (Language and input, Date and Time, Reset) > "Language and Input" > "Virtual Keyboard" > "Samsung Keyboard" > turn "Predictive Text" off. (The specific setting names and locations may differ from this, depending on the make and model of the phone and the Android version.)
000555 06-20-18	How do you start Windows 10 in safe mode?		click here
000556 date	How do you fix the master boot record (MBR) in Windows 10?		See this: Fix Windows 10 MBR
000557 07-20-18	I could not get my "Message Filters" to work in Thunderbird.	Forgot about one setting in the filters.	See this: filter settings
000558 08-26-18	How do you fix a Windows computer that won't boot?	NA	Boot with a Windows DVD or repair DVD and use the options to go to a command prompt. (Choose Troubleshoot > Advanced Options > Command Prompt.) Then type these commands: bootrec.exe /rebuildbcd bootrec.exe /fixmbr bootrec.exe /fixboot (I usually just use the second and third.)
000559 08-28-18	A Toshiba Satellite L15W laptop was stuck at the Toshiba screen when booting up. After doing as much troubleshooting as I could think to do, it would get past the Toshiba screen and ask you to put in a bootable drive. I kept trying to boot to a usb boot stick or even a bootable CD/DVD, all to no avail. The laptop just didn't recognize any boot device.	It needed a UEFI boot device.	I put my Windows 10 install dvd in my external usb dvd drive and it booted up and started the Windows 10 install. I reinstalled Windows 10 this way and then replaced the files I had backed up off the hard drive earlier.
000560 09-15-18	Since I could not fix the owner's password for their Microsoft Account (which was what they had originally setup on this laptop), I was trying to create a new local account. Unfortunately Microsoft has configured the Home version of Windows 10 to not allow you to use the "Local Users and Groups" snapin.	Another one of MS's ways to prevent users from keeping their info private.	I was able to use the "netplwiz.exe" command from a command prompt (or Windows key + r) and that utility allowed me to start the process that a new install uses to create an account. (Fortunately I know how to use that to make a local account even though have made it unclear to the average user.)
000561 09-19-18	While working on an Acer Aspire 7741Z-4643 laptop the touchpad stopped working at one point.	My mistake	I had been experimenting with the Fn + function keys. I thought the F7 key icon was for turning the touch screen on/off. But it wasn't a touch screen. The little icon on the F7 key was referring to the touchpad. So I had unwittingly turned the touchpad off. Then, since I had been using a cordless mouse, I wasn't aware I has turned the touchpad off. When I turned the laptop on the next time, the touchpad was still turned off. So I used the FN + F7 combo to turn it on again.
000561 09-20-18	After running some batch files designed to clean off some Windows 10 junk, I noticed that picture files did not show a thumbnail view of each.	Not sure which item in the batch file caused this, but see the instructions in the next box for how to fix this.	Read these instructions: show-thumbnails.txt
000562 09-26-18	When shutting down a Windows 10 computer it sat at the "Getting Windows Ready" screen and wouldn't shut down (or would shut down, but who knows how long it would take).	Microsoft doesn't know what they're doing!	See these instructions.
000563 09-27-18	Updating Windows 10 is having trouble.	Sometimes an update file gets corrupted when downloading. Then the update process gets stuck.	See this article for instructions to clean the update cache. Clearing Windows Update Cache
000564 09-28-18	How do I change my Facebook password?		See these instructions
000565 10-03-18	With a good battery and ac adapter both installed and plugged in, on a laptop, the battery thingy on the taskbar says, "(plugged in, not charging)". The laptop will run with just the ac adapter plugged in, but the battery will not charge up when it runs out.	I believe this is a problem with Windows 10 or a certain Windows 10 update.	Follow these instructions to correct the problem.
000566 10-05-18	When trying to install Windows 10 you get this error: 0x80300002.	Something wrong with hard drive partition(s).	See this fix.
000567 10-12-18	Our two home wifi connections were not working even though ethernet connections were. The two SSIDs didn't even show up. The router's web interface showed that they were both running even though they weren't.	???	I logged into the router web interface and reset the password for each (just so the interface thought I had changed somethine) and then clicked on the "Save" button. (see screen shot)
000568 11-03-18	When making a webpage with links to some mp4 files, clicking on the links opened some error page suggesting possible safety issues. (I forget exactly what it said.)	Permissions for the mp4 files.	Once I changed the permissions on the mp4 files to 777, the links to the mp4 files opened the videos without any trouble.
000569 11-07-18	After upgrading an old Dell Latitute E5500 to Windows 10, I could not get the screen to be bright enough.	Windows 10 has a "change brightness automatically ..." option. (Not sure if older Windows versions had this.)	Go into Settings > System > Display and uncheck the "Change brightness automatically when lighting changes" box. See this pic.
000570 11-29-18	Every time I tried to go to a particular webcam site in Firefox I would get an error that it was not a secure. Even when I went to the "advanced" link and chose to accept the certificate, it would fail. I could open the same site in IE, Chrome, and Edge with no problem.	?	I removed the "s" from the "https://..." address and then the site opened without any trouble.
000571 12-17-18	Somehow some subfolders in Thunderbird got lost or misplaced on a Windows computer.	Accidently got deleted or moved.	In Thunderbird, click on the "Go" tab, then "Folder", etrc., etc. until you get to the lost folder. Then click and drag it back to the main folder it was lost/moved from. (see picture)
000572 12-22-18	I was trying to figure out how to download a video from a Facebook post.	Right-clicking on video did not give an option to download.	From this site I learned the steps to download a Facebook video. 1. Right-click on the video and choose "Show video URL" and copy the URL. 2. Paste the URL into a separate browser tab. 3. Replace the "www" in the URL with "mbasic" and then hit Enter to load this page. 4. When this new page opens, start the video and right-click on it and choose to save it.
000573 02-11-19	After switching our cell phone service to Pure Talk USA we were unable to send or receive pictures via texts.	APN settings had to be configured properly.	See this document for the correct setings.
000574 03-05-19	Every time I double-clicked on certain text files, instead of opeing in kwrite or other text editor, a message would come up saying that this was an executable file and asking how I wanted to open it. It gave me three options, one of which was to "view". I would choose to view and then it would open in a text editor.	I had used the "chmod" command and marked the file as 777, thus executable.	I used chmod 666 to make the file non-executable and then it opened in a my preferred text editor by default when I double-clicked on it.
000575 03-27-19	I noticed on a customers computer that when opening Firefox there were 5 or 6 instances of it running in Task Manager.	There is a setting in Firefox that you can adjust.	In Firefox go to Tools > Options > General - Performance, then deselect 'Use recommended performance settings' and change 'Content process limit' to a smaller number.
000576 04-16-19	After switching routers (along with internet providers) I could not reconfigure the Canon LBP 6030w wifi printer that I had. The IP address it had assigned to it was on a different subnet than the new router was using. When I tried to run the Canon install utility it would not allow me to use a usb connection between the printer and PC I was using to try to configure it. (On top of that all, I could NOT find anything on the internet that solved this problem or suggested how to set this printer back to factory default. Not even on Canon's website!!!)	The reason was because my PC was connected via ethernet instead of wirelessly. (The utility did not have an option for this and the printer did not have an ethernet connection for another option.)	I'm not sure if I needed to do this, but I think I disabled the previous wifi settings that were on the printer. I think I did this by holding the wifi button down with the power button on the printer for 5 to 10 seconds. ... Anyhow, once I connected my PC to our network via a wifi connection, I chose the wifi option in the Canon install utility and all went well.
000577 05-01-19	After installing Thunderbird I found that none of the links in any emails would open in my browser.	unknown	In Thunderbird go to Edit > Preferences > Attachments. On the Content Type line click the down arrow on the Action item. Then pick "Use Other" and find the firefox executable. In my case it was /usr/bin/firefox
000578 05-11-19	Incoming texts would not make any sound on one of our Android phones even though the Settings > Sounds and vibration > Notification sounds > Message notifications were set.	Settings > Notifications > Messages was turned off. (Just don't know how it got turned off.)	Went to Settings > Notifications > Messages and turned in on.
000579 05-29-19	How can I install Windows updates manually?	na	Go to this MS website for update downloads: MS Update Downloads
000580 05-29-19	While trying to refurbished a Windows 10 laptop, I could not get it to charge the battery. The battery taskbar util would show that the laptop was plugged in but not charging the battery. I tried uninstalling the two battery drivers in device manager, and rebooting so new drivers would be automatically installed after the reboot (which I have seen resolve this issue in the past), but this failed to work. (Even when I held the power button down for 20 seconds or more while laptop was powered down, to drain any left-over power.)	Was using wrong ac adapter.	At one point while I was trying to update manufacturer's drivers, I got a message that I needed the manufacturers ac adapter with 65W or more. So I found an adapter that would fit this laptop (though a different manufacturer's) with more than 65W. When I plugged it in and powered it up, the problem was resolved. The taskbar battery util showed that it was being powered up.
000581 05-30-19	How do I disable Windows 10's security questions for local accounts?	MS added this function in one of their Windows 10 updates.	Download and run this reg file: security-question-removal reg file Read this article regarding same, if you like: How to disable Windows 10 security questions
000582 06-03-19	How to you remove/forget a wifi connection so that someone else borrowing or using your laptop can't use your home wifi. (Like when I'm selling a laptop that I've refurbished.)	NA	Click the Network icon on the lower right corner of your screen. Click Network settings. Click Manage Wi-Fi settings. Under Manage known networks, click the network you want to delete. Click Forget. The wireless network profile is deleted.
000583 06-27-19	When refurbishing an old Windows Vista laptop with Windows 10, I couldn't figure out how to install the correct video driver. It was using a Microsoft generic driver that would only allow 1024x768 setting. The laptop manufacturer didn't have one for Windows 10.	NA	I researched the specs for this model laptop and found what video card it had. Then I went to the video card manufacturer's website. I downloaded their driver for Vista since they didn't have one for Windows 10. I installed their Windows Vista driver and that worked.
000584 07-20-19	After my Android phone got an automatic update my incoming texts with pictures would not display or download. I backed everything up and did a factory reset, but that did not fix the problem.	Somehow the update messed up the APN settings and then the factory reset removed correct APN setting and defaulted to AT&T APN settings.	On my phone I opened up Settings > Connections > Mobile Networks > Access Point Names and added a Pure TalkUSA item and then copied Lois' Pure TalkUSA settings and checked this as my APN in place of the AT&T APN. *** Update 07-31-19 - Lois' phone got an update and had same problem. So I made a pic of the APN settings that our phones use. Click here to see.
000585 08-12-19	How can you find the serial number of a computer?	na	If you can't find it on the outside of the computer's case somewhere, open a Dos prompt and type this command: wmic bios get serialnumber
000586 09-10-19	The "Apps" icon on my Samsung Android phone was gone from my home screen and not on any other screen. I had no way to look for or open apps that I didn't already have on my home or other screens.	Not sure how it got removed.	I held my finger down on any open space on my home screen. Then I clicked on the "Home Screen Settings" that showed up. Then I clicked on "Apps button". Then I clicked on "Show Apps Button" to turn it on.
000587 09-19-19	Before installing Windows 7 on a laptop I was refurbishing, I wiped the hard drive out with a Linux DVD using the dd command. But when I rebooted with the Windows 7 dvd, early in the install process it told me there was no hard drive to install Windows on.	The Windows install did not see the hard drive because there were no partitions on it yet.	I rebooted with my Linux disk and created and used the fdisk command to create a Windows partition on the drive. I didn't have to format it. Just had to have a partition there.
000588 10-28-19	While working on an Asus TP500L laptop I didn't know how to get it to boot to one of my usb boot sticks.	NA	Here are the steps my research showed I needed to do. (And it worked! :-) Plug in the USB drive Switch the Zenbook laptop on Enter UEFI (BIOS) by means of pressing ESC or F2 In 'Boot' tab: 'Disable Fastboot' () Press F10 in order to save & quit Right away press ESC or F2 once again In 'Boot' tab: your USB drive ought to be listed - change the order Hit F10 in order to save & quit Your TP500L (or Zenbook) ought to now boot from your USB drive You should 'Enable CSM' if you wish to boot in legacy mode.
000589 10-28-19	How do you update Windows 7 or 8 to Windows 10 for free?	The first couple of months Windows 10 came out, Microsoft let people update for free. But after that, supposedly, you would have to pay for the upgrade. For whatever reason, MS never, really, removed a free upgrade if you know how.	From the Windows 7 or 8 computer, go to this website and follow the instructions. Windows 10 upgrade website
000590 11-27-19	After installing Windows 10 Home on a customer's desktop PC, I could not get Windows Update to work. When I clicked on the update button it would look like it was doing something for a little bit and then it would stop and say that it was unable to do an update. It had a "Retry" button but that just repeated the failed attempt every time.	Microsoft sucks!	I finally found an answer by going to this MS website: http://www.microsoft.com/en-us/software-download/windows10 and clicking on the "Update Now" option.
000591 12-28-19	Our internet connection seemed to be so slow. Every webpage I tried to open, from any computer, just took so much longer to open then they did normally.	My own local DNS server had shut itself down unknown to me.	Rebooted my DNS server.
000592 01-15-20	Sometimes when connecting to a wifi hotspot it gets connected but says "no internet".	DNS related issue.	Check this article (especially the first fix). WiFi connected but no Internet
000593 02-05-20	While remoted in to a customer's computer I couldn't figure out how to open the Restore Point util (due to remote screen limitations).	NA	1. Create a "This PC" icon on the desktop if not already there. 2. Right click and click on "Properties". 3. Click on "System Protection" on the left menu. 4. Turn on System Protection on the C: drive and then create a Restore Point.
000594 02-21-20	While trying to set up dual monitors on my Windows 10 desktop, I couldn't get the display to work on one of the monitors even though it showed the boot process info before it got to the Windows 10 login screen. Once it got to that point, the one monitor went dark and the power light on it showed that it was not connected. I tried using the controls on that monitor to tell it to use the DVI cable I had plugged in to the PC, but that didn't solve the problem. It would just default automatically back to the VGA cable/port.	Apparently this monitor didn't like having a VGA cable hooked up to itself when I was telling it to use the DVI cable.	Once I disconnected the VGA cable from the monitor, Windows displayed fine and I could arrange the two displays as I desired.
000595 03-08-20	I was trying to image a customer laptop but couldn't get any of my usb drives or dvds with Hiren's to boot up the laptop. Even setting the bios "security" off and UEFI off, it just kept booting off the hard drive into Windows.	Forgot I had a Hiren's UEFI dvd to use.	I used the Hiren's UEFI dvd (with WinPE) with my external usb dvd drive and set the bios to boot to usb first. That did it.
000596 03-22-20	Just a while before someone was coming to buy a Windows 10 laptop from me, I could not get the laptop to stay turned on. Every time I would turn it on, it would boot up into Windows and after finally loaded a message would pop up that said "Locking" and then it would shut down. This was a laptop that I advertised as having to keep plugged in because even with a brand new battery and ac adapter, it always said battery is plugged in, but not charging.	I think the battery connection inside the laptop battery compartment, must have been faulty.	I removed the new battery I had bought previously (hoping it would work) and booted without any battery and the problem went away.
000597 03-28-20	I wanted to do a factory reset on a Samsung Chromebook.	NA	At the first login screen, simply press Alt+Ctrl+Shift+R and tap the Restart button. Doing so brings up the Powerwash prompt, which you can choose to wipe the device clean within a few minutes.
000598 05-09-20	When we turned on our TCL big screen TV, we got sound but no picture.	Not sure why this happens. (did it need to reboot?)	I unplugged it and waited a couple of minutes, then plugged it in and turned it on. It worked! It was this Youtube video that told me what to do. It had other possible solutions. How-to-fix-TCL TV won't turn on.mp4
000599 06-27-20	Last night, during a thunderstorm, our power went out for about 1 or 2 seconds. Our TCL tv had been on at the time, and worked fine when we turned it on again. But the next morning when we turned it on, the sound came on, but there was no picture.	Just like the previous item, don't know why there is no picture. (I should have checked the other two hdmi connections, but didn't think of that til now.)	I unplugged all three hdmi cables from the back of the tv. Then I held the power button, on back of the tv, for 60 seconds. Made sure to do this while the tv power cord was still plugged in (red power light on tv was on). Plugged all three hdmi cables back in and turned tv on. It worked!!!
000600 07-28-20	I got an HP Probook 4525s that I wanted to refurbish. But whoever owned it previously had put a bios password on it. I could get into the bios as a guest, but couldn't make changes. (This was a Windows 7 laptop)	NA	I found this article and used the third solution to remove the password. (download a utility from HP and installed it and ran the command) Reset Probook bios password
000601 09-17-20	When trying to increase the font size in a newer version of Thunderbird I was unable to. The View > Zoom options were grayed out.	Apparently the developers didn't make this option available.	I found these instructions online when I searched for a solution. Thunderbird-font-size.doc
000602 09-19-20	When trying to install Windows 10 on a laptop, it kept failing and showing a blue screen of death with an error message of "Stop code:0xc000021a".	In this case the hard drive must have had some problem. From the research I did it looks like it is typically a hardware issue.	I replaced the hard drive with another and Windows 10 installed without any problems.
000603 09-29-20	One of my customers was trying to log in to an online account for Microsoft Office-365 using his Microsoft account. But it kept failing even though he knew he was using the correct email address and password.	Turns out Microsoft was having trouble on their end. When I did a little research the next day I saw that Microsoft had fixed their probelm just a few minutes after I had left my customer's house after giving up.	Microsoft had to fix things on their end.
000604 11-24-20	I got an older iMac that kept booting to a Linux dvd. A little research told me there was no internal hard drive. But I couldn't figure out how to eject the dvd so I could try to boot to something else (like one of my bootable usb sticks).	Lack of Apple tech knowledge.	After a little online research I found that as soon as I heard the bootup chime, I had to hold the left mouse button down until the dvd ejected itself.
000605 01-22-21	My Brother HL-2270DW laser printer kept failing to print with the "Error" and "Drum" lights flashing. Sometimes it would print a page that would get stuck before those lights started flashing.	The drum needed some attention.	Cleaning the drum per these instructions fixed my problem: Brother-HL2270DW-fix.jpg
000606 03-20-21	One of my laptops connected to my network, but failed to connect to the internet.	My DNS server had been turned off by a recent power outage in our house and I forgot that it was affected (turned off) by the outage.	Here's what I did (and then afterward realized my DNS server was not on). fix-internet.jpg
000607 04-06-21	Customer's Windows 10 PC kept booting to a BSOD off and on. When I checked the event viewer Windows messages I kept seeing this error: "The Application-Specific Permission Settings do not Grant Local Activation Permission for the COM Server Application". I think that was what was causing the BSOD (from other people's comments on the internet).	<-- see that explanation	See this document for the fix. COM-server-error.docx
000608 04-13-21	When ever I try to remove a Windows 10 user account, it takes forever for Windows to delete it and all it's files.	Typical Microsoft garbage programming. The solution only takes a few seconds (instead of 15 to 20 minutes).	1. Open a command prompt as administrator. Type net user and press enter to see the list of Windows accounts. 2. Now type net user "account" /delete where "account" is the name of the account you are deleting. (Be sure to use the quotes around the name.)
000609 04-27-21	How do you delete a Windows account from a command prompt?	NA	1. Open a command prompt as admin 2. Type net user and enter. 3. Type *net user account-name* /delete** and enter.
000610 04-28-21	How do I remove Linux from a dual-boot computer and get Windows 10 to boot ok?	NA	1. Boot into Windows and remove whatever Linux partitions are there. (Not sure if this will work unless Windows partitions are first.) 2. Reboot the computer with a Windows install DVD or USB stick. 3. Choose to repair Windows instead of the default "install". 4. Pick the "Troubleshooting" option. 5. Pick the option to go to a command prompt. 6. Run these 5 commands and then reboot. - bootrec /FixMbr - bootrec /FixBoot - bootrec /FixMbr /ScanOs - bootrec /RebuildBcd - exit
000611 05-11-21	My android phone was stuck on the Landscape view and I couldn't get it back to Portrait. (very frustrating)	I think I accidently did the opposite of the fix.	Swipe down from the top of the screen and find the Auto Rotate circle thing. Touch it.
000612 05-28-21	One of my customers had spam popups showing up as Windows notifications (lower right corner of the desktop).	Some setting and/or spam in the Chrome browser.	Found this website that explained how to turn these spam notifications off. Spam Popups as Notifications
000613 06-01-21	Windows 10 computer keeps booting up to a blue screen saying, "We couldn’t complete the updates. Undoing changes."	Microsoft doesn't know what they're doing!	Check out this article for some solutions. How to fix "Undoing-changes"
000614 10-18-21	I couldn't print to my Brother printer from my Linux laptop. (I could print to it from linux my server because it was connected via usb cable.)	The IP address on the printer had been changed somehow. Not sure why.	I printed a printer configuration page on the printer by hitting the green "Go" button 3 times quickly. That gave me it's current IP address. Then I was able to open the printers web-based configuration page and change the IP address that I had had it set to before. Then I was able to re-install the printer on my laptop using the IP address.
000615 01-27-22	After replacing our Samsung cell phones with 5G Nokia cell phones, every time I tried to send a photo in a text it would fail to send the text. (I thought I got mine and Lois' network settings on the phones fixed to solve this problem, but the problem returned.)	Not sure if there is still a setting I could change to fix this.	What I learned to do was start the text first and then add a photo with the plus sign instead of opening the photo first and trying to send it that way.
000616 08-09-23	On my new Windows 11 laptop it forces me to change my local password. So how do I fix it so my password never changes?	NA	1. Right click on the Start icon 2. Click on "Windows Powershell (Admin) 3. Click on "Yes" to make changes. 4. Type "wmic UserAccount set PasswordExpires=false" (don't change "UserAccount" into the user ID. Type exactly as instructions are here. 5. Exit the terminal session andyou are done.

To Be Continued ...